General Manager

Description

Job Summary: Responsible for full unit management, ensuring operational functionality, financial control, team leadership, and excellence in customer service. Key Highlights: 1. Full unit management and supervision of all restaurant areas 2. Team leadership, training, and development 3. Financial control, focusing on cost reduction and profitability improvement Responsible for **full unit management**, ensuring smooth operational functionality, financial control, team leadership, and excellence in customer service, aiming for sustainable results and business growth. Main Responsibilities Operational Management * Supervise all restaurant areas (dining room, kitchen, cashier, and inventory) * Ensure compliance with quality, hygiene, and service standards * Monitor unit opening and closing procedures * Resolve daily operational issues Team Management * Lead, train, and develop the team * Prepare work schedules and manage working hours * Monitor employee performance and productivity * Provide feedback and apply disciplinary measures when necessary Financial Management * Control costs (COGS, operating expenses, payroll) * Monitor revenue and performance indicators * Ensure achievement of targets * Reduce waste and improve profitability Customer Service * Maintain high service standards * Resolve customer complaints and conflicts * Monitor customer satisfaction and experience Administrative Management * Inventory and procurement control * Supplier relationship management * Ensure compliance with health and legal regulations * Support administrative routines and managerial reporting Performance Indicators (KPIs) * Monthly revenue * Average ticket value * COGS (Cost of Goods Sold) * Waste index * Team turnover rate * Customer satisfaction Requirements Education * Completed or ongoing undergraduate degree (Business Administration, Gastronomy, or related fields) Experience * Proven experience in restaurant management * Experience leading teams * Experience in financial control and performance metrics Behavioral Competencies * Leadership and decision-making * Organization and results orientation * Strong communication skills * Ability to work under pressure * Proactivity and problem-solving skills Salary: To be negotiated. Work Schedule * CLT employment regime * Flexible schedule (including weekends and holidays) Advantages (optional for the position) * Experience in restaurant chains or franchises * Knowledge of COGS and Income Statement (DRE) * Courses in management or leadership * Familiarity with restaurant management systems Compensation: R$3.500,00 - R$8.000,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On-site