Service Scheduler

Description

Job Summary: The Service Scheduler optimizes the workshop's workflow by efficiently allocating resources, meeting deadlines, and communicating service status to ensure customer satisfaction. Key Highlights: 1. Workshop workflow optimization and orchestration 2. Ensuring operational excellence and customer satisfaction 3. A professional, human-centered environment with growth opportunities The satisfaction of our customers — both internal and external — inspires us to always do our best. We believe consistent results come from **talented**, **passionate**, and **committed** people who uphold **quality** in every detail. The Super Auto Group, with over 30 years of history in the automotive industry, currently has an opening for a **“Service Scheduler”.** If you seek a professional, human-centered environment full of growth opportunities, join our team! **Responsibilities and Duties** The mission of the **Service Scheduler** is to optimize and proactively orchestrate the workshop’s workflow with precision, ensuring efficient resource allocation, strict adherence to agreed deadlines, and transparent communication regarding service status — all to guarantee operational excellence and significantly contribute to customer satisfaction and a memorable customer experience. **Requirements and Qualifications** ✓ Logical and analytical reasoning; ✓ Proactivity and initiative; ✓ Interpersonal communication skills; ✓ Ability to manage multiple priorities and pressure; ✓ Results- and quality-oriented mindset; ✓ Customer focus; ✓ Organization and attention to detail; ✓ Agile problem-solving skills; ✓ Completed High School education; ✓ In-depth knowledge of workshop operational processes; ✓ Solid technical automotive knowledge; ✓ Data and performance indicator analysis skills (productivity, efficiency, service time); ✓ Basic time and productivity management knowledge; ✓ Familiarity with parts and basic logistics. **Additional Information** * Competitive remuneration aligned with the role; * Meal allowance of R$ 23.00 per day via Flash card (supermarket or restaurant); * Transportation allowance; * Dental plan at no cost to the employee; * UNIMED health insurance plan; * Education assistance; * Childcare assistance Selling high-quality new and used vehicles has always been our primary focus. We offer our customers products that fulfill all aspirations of those seeking personalized service, highly professional after-sales support, and the credibility earned through three decades of operation in the automotive market. A legacy that helped establish the prestige and tradition of the most desired brands among consumers in Rio Grande do Sul — through our used vehicles — as well as the globally recognized Ford brand presence in Porto Alegre, Pelotas, and Rio Grande. Tradition, quality products, dedicated teams committed to delivering the best deal for customers, and modern infrastructure form SuperAuto’s recipe for success. Success made possible only through partnership and unity among partners, employees, and customers — together building a path paved with determination, dedication, and excellence. SuperAuto — always the best for you.