MES Technical Support Analyst

Description

Job Summary: SKA is seeking a professional to serve as an MES Technical Support Analyst, delivering customer support, conducting system testing, performing remote installations, and creating documentation for industrial technology solutions. Key Highlights: 1. MES Technical Support and Customer Service 2. Teamwork and People Development 3. Connecting People, Processes, and Technologies With over 36 years of history, SKA is the **leader in providing industrial technology solutions across Latin America**. Founded in Joinville (SC), our company employs over 600 professionals across 15 strategically located offices serving manufacturing facilities nationwide. In our daily operations, we deliver solutions that bring connectivity, innovation, agility, and numerous other benefits to over 5,000 active customers. To continue empowering business and people success, we are looking for a technical professional to join our team as an **MES Technical Support Analyst**. **RESPONSIBILITIES AND DUTIES** * Provide remote customer support via communication channels; * Conduct system tests to reproduce defects; * Perform remote system installations; * Create documentation; * Execute basic SQL commands and procedures (SELECT and UPDATE); * Debug SQL functions and stored procedures. **REQUIREMENTS AND QUALIFICATIONS** * Currently pursuing a Bachelor’s or Technologist degree in Systems Analysis and Development, Production Engineering, or related fields; * Familiarity with and ease of use of technology; * Knowledge of SQL; * Interpersonal skills and ability to work collaboratively; * Excellent oral and written communication skills. **PREFERRED QUALIFICATIONS** * Knowledge of OEE metrics; * Experience with MES systems; * Factory floor experience; * Understanding of industrial processes; * Experience in customer service. **ADDITIONAL INFORMATION** * Employment Type: CLT (Consolidation of Labor Laws); * Working Hours: Monday to Thursday, 8:00 AM to 6:00 PM; Fridays, 8:00 AM to 5:00 PM. * Work Modality: On-site in **São Leopoldo/RS**. **BENEFITS** * Sodexo Meal or Food Allowance: To meet employee needs, we offer two options tailored to your personal situation. * Transportation Allowance: For employees relying on public transportation, we provide a transportation voucher. * Unimed Health Insurance (no co-payment) and MetLife Dental Insurance: We understand the importance of maintaining good health, so we offer comprehensive health and dental coverage for employees and their dependents; * Gympass: Through our partnership with this platform, we facilitate access to fitness activities and gyms, along with numerous other benefits for you and your dependents; * Partnerships with Educational Institutions: Learning is strongly encouraged at SKA; thus, we offer exclusive discounts at our partner universities; * Life Insurance: With the well-being of our employees and their families in mind, we provide life insurance coverage for all employees; * Company Anniversary Voucher: Each year you complete with our team, you’ll receive a gift card to use however you prefer; * Guapeco: At SKA, well-being extends to the entire family—including pets with feathers, paws, or wings. We offer pet health plans, ensuring greater care, protection, and quality of life for those who are also part of your story. Our teams comprise professionals from diverse areas, genders, ethnicities, ages, sexual orientations, religions, nationalities, and more. With our mission to connect people, processes, and technologies, we believe in developing every individual and count on you to drive digital transformation. **Will you join us in this mission?**