Technical Support Analyst

Description

Job Summary: Evertec is seeking a Technical Support Analyst to perform incident analysis, problem resolution, and delivery validation for clients in the financial sector. Key Highlights: 1. Working for a leading technology company in the financial sector 2. Responsible for incident analysis and resolution 3. Focus on innovation and digital transformation **Nice to meet you — we are Evertec!** Evertec is a company specialized in **financial sector technology**, with over 27 years of operation and presence in 26 countries across Latin America and the Caribbean. Processing over 11 billion transactions annually, we are a benchmark in solutions that drive market digital transformation. We offer a comprehensive portfolio of **software solutions**, serving financial institutions, enterprises, and fintechs seeking **innovation, security, and efficiency**. Our commitment lies in **technological excellence**, financial inclusion, and generating sustainable value for customers, employees, and partners — fostering a more connected and accessible ecosystem. Requirements: The Support & Sustenance area seeks a Technical Support Analyst to join our team at Brazil’s largest software and financial-market product development company, where we believe technological innovation inspires evolution. **This position will be responsible for:** * Analyzing incidents and implementing workarounds; * Identifying root causes of problems and implementing root-cause solutions; * Understanding client requests; * Validating deliveries with clients to ensure requirement compliance; * Implementing deliveries within the established SLA; **To \#match, this role requires the following mandatory qualifications:** * C\# development experience * PL\-SQL experience, preferably with ORACLE databases * Strong communication skills for client support * .NET Framework experience * Experience with ASP.Net, VB.Net, C\# WebServices, HTML, SQL Server, MVC * Version control using TFS (Team Foundation Server) and GIT * Knowledge of development frameworks and IDEs Benefits **So, do you identify with what you've read so far? Then, let us tell you what else you’ll find here, beyond a dynamic environment:** Bradesco Saúde medical assistance, fully covered for employees; Meal or food allowance (VR or VA); Adoption and fertility assistance; Extended maternity and paternity leave; Undergraduate, graduate, master’s, or doctoral scholarship assistance up to US$ 1,000.00, subject to our Study Grant Policy requirements; Chairman Program (opportunity to travel to New York with one companion to visit the NYSE and enjoy incredible experiences in the city); Semester-long Valoro Program rewarding employees who exemplify our corporate values.