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Job Summary: The professional will serve and guide internal and external customers and suppliers, performing technical support activities and preparing reports and documents. Key Highlights: 1. Customer and supplier service and guidance. 2. Technical support, document analysis and registration. 3. Report preparation and participation in projects. Education Completed High School OR Completed Medium-Level Technical Education applicable to the candidate's field of expertise. Experience **Desirable:** Customer service, purchasing routines, report writing and spreadsheet analysis in Excel, participation in and support for events. Knowledge **Desirable Courses:** Excel, Customer Service, Microsoft Office Suite, Financial Procedures, Protheus, and Office 365\. Driver's License Category B \- Desirable. Requirements / Competencies Service Excellence Teamwork Analytical Ability Communication Planning and Organization. Responsibilities Serve and guide internal and external customers and suppliers. Perform technical support activities such as: document classification, verification, analysis, research, registration, calculations, and statistical work, in accordance with organizational standards, procedures, policies, and guidelines. Prepare reports, correspondence, texts, and documents to support analysis and decision-making. Conduct data collection, organization, maintenance, handling, and archiving of information, following established processes and routines. Participate in the development, implementation, monitoring, and updating of departmental processes. Participate—within cross-functional teams—in the development, execution, implementation, and evaluation of plans and projects related to the candidate's area of expertise and/or integrated initiatives. Assist in developing programs and delivering training relevant to the candidate's area of expertise and/or integrated initiatives. Monitor inventory levels of materials within the candidate's area. Work Location SENAI VISCONDE DE MAUÁ PORTO ALEGRE/RS Benefits **Benefits: For Your Health:** Group Medical Assistance \- UNIMED; Dental Assistance \- SESI/RS (payment only upon use); Group Life Insurance \- No deductions or contributions! For Your Commute: Parking \- Check availability at your unit; Transportation Voucher \- Based on your needs; Chartered Transportation \- Bus service available only for FIERGS HEADQUARTERS in Porto Alegre; For business trips, company vehicles or travel reimbursement may be provided. For Your Meals: Ticket Flex (meal/food allowance) \- R$ 1\.298,00 per month; On-site Restaurant \- Check availability at your unit; For Your Pocket: Private Pension Plan \- To support financial health, we offer an exclusive pension plan for our employees via https://www.indusprevi.com.br/site/default.asp; Childcare Allowance \- R$384.43 for children up to 60 months old; best of all: this amount is updated annually; CRESUL \- Cooperative for mutual savings and credit; FUSERGS \- Foundation supporting our employees \- https://fusergs.org.br/; PDP \- Financial subsidy for employees with at least 6 months of service within the FIERGS system, supporting studies ranging from elementary school through technical education, language courses, and up to doctoral programs! PAE \- Support Program offering confidential, professional assistance to employees and their legal dependents regarding emotional, social, legal, and financial matters.
