Customer Support Internship

Description

Job Summary: Internship position focused on Level 1 customer service, user support, ticket creation and tracking, and software testing, all grounded in a customer-centric culture. Key Highlights: 1. Customer service and support in a dynamic environment. 2. Opportunity to test and simulate software functionalities. 3. Collaborative team work with a customer-centric focus. **Arkmeds is hiring:** **About the company:** https://www.arkmeds.com.br/ Responsibilities: * Level 1 Customer Service: Respond to inquiries via chat, email, or possible meetings. * Assist users in operating the system. Collect information regarding reported issues. * Ticket Creation and Tracking: Log requests and incidents in the ticketing system. * Testing and Simulations: Reproduce reported errors to identify their root cause. * Test basic functionalities of new software features. * Collaborate closely with other team members. * Advocate for a customer-centric culture within the organization. Education Requirements: Currently enrolled in a Technical or Undergraduate program in: Information Technology, technology-related fields, Production Engineering, Control and Automation Engineering, Biomedical Engineering, Information Systems, or related disciplines. Compensation and Benefits: Transportation allowance or Mobility incentive, Lunch and afternoon snack at the office, Meal/food voucher, Cultural incentive, Online therapy, TotalPass, Day Off. Employment Type: Internship Working Hours: Monday to Friday, from 9 AM to 4 PM Hybrid position (3 days onsite, 2 days remote)