Junior NOC / COR Monitoring Analyst

Description

Job Summary: We are seeking a Junior NOC / COR Monitoring Analyst to monitor requests, alerts, and assets, and provide technical support and training. Key Highlights: 1. Continuous system monitoring and customer support. 2. Technical support, training, and incident management. 3. Teamwork and attention to detail. Description: For this position, the following are required: * Technical education in Mechanical or Electrical Engineering, or currently pursuing a Bachelor's degree in Engineering or related fields; * Advanced Microsoft Office proficiency; Knowledge, experience, and skills: * Organization; * Communication; * Interpersonal skills; * Analytical and synthetic ability; * Attention to detail; * Sense of urgency; * Commitment; * Working under pressure; * Teamwork; We uphold respect for diversity throughout our selection processes and workplace relationships. We value diversity and strive to promote inclusion across our organization. Therefore, we encourage applications from talents representing diverse gender identities, ethnicities, sexual orientations, disabilities, ages, backgrounds, and cultures. \#TogetherWeAreMoregreen. We are seeking a Junior NOC / COR Monitoring Analyst to perform the following activities: * Monitor requests and alerts from assets and customers in real time, originating from online monitoring, email, and phone calls; * Create tickets for emergency corrective maintenance and technical support services; * Provide information regarding green4t’s services, receive complaints, feedback, and requests from our customers; * Deliver on-site and remote support to less experienced employees, adhering to contractual parameters; * Conduct area-specific training and tool-related training for internal and external customers; * Support the Coordinator in processes related to recording and managing emergency corrective maintenance via the management system; * Open service tickets for alarms captured by the online monitoring system across our customers’ sites; * Engage technicians and programmers to address incidents detected by monitoring systems and customer requests; * Escalate incident situations to leadership per established communication workflows; * Monitor SLA compliance per customer and notify leadership when predefined thresholds are exceeded; * Plan and manage Incident Committees and Change Requests, including full formalization of processes within the Integrated Management System; 2511050202231727785