Job Summary: Level 1 support internship for corporate systems, such as Protheus, focusing on hands-on learning and technical development within an organized, solution-oriented team. Key Highlights: 1. Practical learning in corporate systems and IT operations. 2. Opportunity for technical and professional growth with team support. 3. Autonomy with responsibility and a focus on problem-solving. You will join the Systems Department of Grupo Tecnoset, providing first-level support for our core corporate systems, including Protheus (TOTVS), OE (internal billing system), and system integrations. This internship is designed for individuals eager to learn firsthand how IT operations function within a company featuring multiple departments and processes—gaining direct exposure to end users, real-world requests, and a team that values organization, solution orientation, and continuous improvement. Here, we value autonomy with responsibility, a sense of urgency, clear communication, and thorough documentation of activities. You will receive team support for your growth, while also having the space to develop rapidly and gain both technical and professional maturity. **Responsibilities and Duties** **Responsibilities and Duties:** ------------------------------------ * Handle Level 1 support tickets (first contact with users), accurately recording problem details and evidence. * Perform ticket triage and escalate to Level 2/Level 3 when necessary, ensuring complete context is provided (steps taken, screenshots, error messages, impact). * Monitor system availability and assist in overseeing routine operational tasks. * Monitor system integrations and objectively report failures or unavailability. * Support SLA tracking for response times and ensure users receive clear status updates. * Maintain an updated knowledge base (step-by-step guides, solutions, and procedures). * Assist with basic testing during user acceptance testing (UAT) when requested (e.g., screen validations, data entry, queries, and workflow checks). **Desired Experience (not mandatory):** ----------------------------------------------- * Familiarity with help desk/user support or prior IT internships. * Interest in ERP systems and administrative processes (billing, orders, master data, finance). * Organizational skills for managing tickets, priorities, and deadlines. **Requirements and Qualifications** **Requirements and Qualifications:** ------------------------------- * Currently enrolled in an undergraduate program in Technology-related fields (e.g., Systems Analysis and Development, Information Systems, Computer Science, Software Engineering, or related disciplines). * Preferably in the 2nd through 6th semester (or equivalent). * Basic knowledge of corporate IT tools and Microsoft Office suite (especially Excel). * Strong communication skills for user interaction and ability to explain technical issues simply. * Organized profile, detail-oriented, and committed to accurate recordkeeping. * Logical reasoning and “ticket ownership” mindset (follow through to resolution, even if escalation is required). **Preferred Qualifications:** ----------------- * Basic familiarity with Protheus (TOTVS) ERP. * Experience with ticketing/service desk tools (e.g., GLPI, Ocomon, or similar). * Understanding of system integration concepts (APIs, scheduled jobs, logs, communication failures). * Basic SQL and database knowledge (simple queries). * Familiarity with AI tools. **Behavioral Profile** ------------------------- * Proactivity and sense of urgency. * Organization and discipline to follow processes and document interactions. * Ability to quickly learn new systems. * Professional conduct with users and solution-focused mindset. * Responsibility and commitment to deadlines and timely follow-up. **Additional Information** * Standard Tec\+ benefit package. * One remote workday per week. At TECHUB, technology, business, and people converge to create something greater: integrated solutions that transform challenges into tangible results. We are more than a technology company—we are a **dynamic ecosystem**, driven by innovation, closeness, and positive impact on businesses and society. **Here, your career has room to grow.** We are expanding rapidly and seeking individuals passionate about challenges who see technology as a tool to empower businesses and improve the world. We invest continuously in people’s development, and everyone contributes to building and promoting the TECHUB brand and culture.