Description
Job Summary:
Responsible for customer support via Help Desk, following established procedures and escalating technical issues to the development team.
Key Highlights:
1. Customer support via Help Desk
2. Follow customer service procedures
3. Escalate technical issues to the development team
* Provide customer support through Help Desk tickets;
* Accurately follow customer service procedures;
* Escalate technical issues to the development department.
Requirements:
* Bachelor's degree in IT, Administration, Marketing, or related fields (completed or in progress) is preferred;
* Must reside in Presidente Prudente or surrounding areas.