SENIOR PROCESS ANALYST

Description

Job Summary: We are seeking a professional who thinks from the customer's perspective to make processes easier and simpler, challenging the status quo and making quick decisions. Key Highlights: 1. Focus on continuous improvement and process optimization. 2. Teamwork and respect for differences. 3. Proactivity and autonomy to lead initiatives. Job Description: At AXA, you can be your authentic self. We believe we are much stronger together, which is why we consistently seek top talent. All candidates meeting the requirements will be considered for this position regardless of race, color, religion, gender, gender identity, sexual orientation, nationality, or age. ***All our opportunities are open to people with disabilities.*** **Who are we looking for?** We seek someone who always views each project, process, or product from the customer’s perspective—making things easier and simpler—even if that means challenging our status quo. We seek someone who makes quick decisions and thinks, decides, and acts simply; someone who values feedback and uses it to learn and grow. We seek someone who is ethical and fulfills commitments. We seek someone who works collaboratively while respecting differences—because we believe differences are fundamental to our success—but who also dares to disagree and shares convictions openly. **What are the main challenges?** * Solid expertise in process mapping and modeling (AS IS / TO BE) using tools such as Bizagi, Visio, or BPMN, including creation of manuals and flowcharts * Identification of improvement opportunities and their implementation, applying methodologies such as Lean or ISO, to achieve efficiency gains and process standardization * Proficiency in process methodologies and best practices (e.g., BPM, Lean, continuous improvement) * Knowledge of process performance indicators (KPIs) and performance-based management * Ability to conduct interviews and workshops with business units to gather information * Skill in developing executive and operational documentation and materials (e.g., workflows, manuals, presentations) * Experience adapting communication style to different audiences (operational, tactical, executive) * Familiarity with process design tools (e.g., Bizagi, Visio, or similar) * Experience in corporate environments, preferably in insurance or financial services sectors * Proactive profile, with autonomy and ability to manage multiple initiatives **What are the required qualifications?** * Bachelor’s degree in Administration, Engineering, or related fields * Solid experience in Process Office implementation projects * Advanced knowledge of process mapping methodologies (BPMN), modeling tools (Visio, Bizagi, ARIS), and Excel * Intermediate to advanced English proficiency * Experience adapting communication style to different audiences (operational, tactical, executive) * Familiarity with process design tools (e.g., Bizagi, Visio, or similar) * Experience in corporate environments, preferably in insurance or financial services sectors * Proactive profile, with autonomy and ability to manage multiple initiatives **Nice-to-have qualifications:** * Experience in process transformation within insurance companies **What do we offer?** * Hybrid work model (2 days per week in office) * Flexible working hours * Meal voucher * Food allowance * Health insurance * Dental insurance * Life insurance * Private pension plan * Home office allowance * 6-month maternity leave * 60-day paternity leave * Daycare assistance * Nanny assistance * Special assistance for children with disabilities * Travel insurance * Gym partnership program * Mini Friday * Birthday day off * Personal support and social guidance program * Partner discounts * LinkedIn Learning access * Profit-sharing program (PLR) If you identify with our values, join our team! We’re waiting for you! \#JoinAXA ***By applying, you authorize AXA SEGUROS S/A, companies within the same economic group, and their suppliers and/or partners to process your personal data for participation in the selection process. Data processing will comply with Brazilian General Data Protection Law No. 13.709/2018 and AXA’s Data Privacy Policy, available for consultation at*** ***https://www.axa.com.br/politica\-de\-privacidade/******.