PARKING CONTROLLER

Description

Job Summary: Responsible for monitoring, supervising, and operating parking systems, guiding customers and supporting the team in various operational activities. Key Highlights: 1. Monitoring and supervision of parking systems 2. Supporting the parking team and customer service 3. Operating CCTV systems and controlling equipment * **JOB MISSION** Responsible for monitoring, supervising, and operating Parking Systems **Education** ------------ COMPLETED HIGH SCHOOL**MAIN RESPONSIBILITIES \- What and How?** -------------------------------------------------- Update incidents, pending items, and new information with the previous shift’s CCTV operator; Guide customers via intercom—whenever activated—by providing instructions regarding resolution of issues arising upon entering or exiting the parking facility; Control keys; Screen service authorization requests; Report incidents occurring during your shift to the Supervisor; Support the Parking Team in monitoring and identifying equipment or area-related issues within the parking facility; Support opening and closing activities of parking levels and cashier booths, identifying and anticipating potential incidents; Monitor parking controllers and valets, verifying area coverage; Report equipment issues—including Gates, barriers, APS, and automatic payment systems (Sem Parar, ConectCar, Veloe, Taggy, Greenpass, etc.)—to Supervisors and technicians; Verify recording, playback, and operation of all CCTV system equipment; Perform camera positioning and functionality checklists; Conduct daily CCTV monitoring operations across the entire parking facility; Modulate and transmit messages over the parking facility’s designated frequencies; Receive authorization requests from floor stations (e.g., authorization to operate equipment, authorization to access restrooms, etc.); Organize garages during opening and closing, paying attention to cleanliness of parking equipment and floors; Screen customers at entrances during shopping center closure hours; Provide customer assistance and release at barrier gates in cases of equipment or ticket malfunction; Direct vehicle traffic when all parking spaces are occupied; Facilitate vehicle movement through garages; Monitor vehicle stay in the parking facility after shopping center closing; Assist customers in garages with discharged batteries, flat tires, or need for locksmith services; Maintain parking signage and isolation measures per briefing instructions/standards; Replenish/reload cards at barrier gates; Organize and store all signage, isolation, emergency equipment (vehicle suspension carts, jacks, luminous batons), and PPE; Keep the parking storage area organized (cones, chains, barricades, etc.); Clean parking equipment (Gates, barriers, APS, etc.). **OBSERVATIONS** --------------- Preference: Driver’s License Categories A and B Work Location: Iguatemi Esplanada / Sorocaba Professora Izoraida Marques Peres, 401 \- Parque Campolim \- Sorocaba/SP