Benefits Operations Analyst

Description

Job Summary: Act as the focal point for the health client portfolio, ensuring satisfaction, retention, and loyalty, while also managing operations and controlling internal processes. Key Highlights: 1. Act as the focal point for the health client portfolio 2. Ensure customer satisfaction, retention, and loyalty 3. Manage client portfolio registration changes and billing Main Responsibilities Customer Relationship Act as the focal point for the health client portfolio. Provide proactive and responsive support (e\-mail, phone, WhatsApp, and meetings). Track requests, inquiries, complaints, and follow\-ups with health insurers. Ensure customer satisfaction, retention, and loyalty. Support relationship management and post\-sales activities. Portfolio Operations Registration changes: adding, removing, and updating beneficiaries. Review and monitor billing, invoices, and co\-payments. Support contract administration, validity periods, and renewals. Interface with health insurers, insurance companies, and partners. Monitor deadlines and operational SLAs. Management and Control Update internal systems and CRM. Organize portfolio documents, contracts, and processes. Generate performance, service, and KPI reports. Support internal audits and compliance processes. Employment Type: Full\-time CLT Compensation: Starting at R$3\.000,00 per month Benefits: * Medical insurance * Dental insurance * Company\-provided mobile phone * Corporate agreements and commercial discounts * Life insurance * Meal allowance * Transportation allowance