About the company: Born in 2013, Benefício Certo is today a reference in managing thousands of private companies of all sizes. It offers the best solutions in management of transportation vouchers, meal vouchers, food vouchers, fuel vouchers, culture vouchers, and prepaid cards across the entire national territory. It excellently serves more than 5,000 companies, administering approximately 250,000 lives. Specialized in transportation vouchers with a focus on economy, Benefício Certo has the best solution in vouchers, cards, electronic credits, or any modality that meets employees' commuting needs. Years of history with the best practices in urban mobility and a solid reputation in the benefits sector. BC has already achieved during its upward trajectory one of the most important awards in the benefits market: first place in customer service in 2018, awarded by Consumidor Moderno magazine. Its mission is commitment to providing the best assistance through direct and effective relationships with its customers. Clear and simple communication ensuring excellence in service. Qualified, personalized, and tailored information according to each company's needs. Job responsibilities: Provide technical support to internal and external users, install and configure software and hardware, diagnose and resolve failures, as well as maintain IT infrastructure and equipment functioning properly. Responsibilities include handling service tickets, creating technical documentation, monitoring networks and ensuring information security, working under supervision and solving simpler issues within the area. Main Responsibilities: Technical Support: Provide on-site and/or remote technical support to users via tools, chat, and phone, and resolve incidents. Maintenance and Configuration: Install, configure, and maintain operating systems, software, hardware, and devices. Fault Diagnosis: Identify and resolve hardware, network, and software failures. Infrastructure Management: Monitor local networks, manage network services, and ensure IT infrastructure security. Documentation: Create and maintain technical documentation and equipment inventory control. Ticket Management: Register, track, and meet ticket deadlines, ensuring compliance with service level agreements (SLAs). Monitoring: Monitor the operation of computers, systems, networks, and work tools. Guidance and Training: Guide and train users in the use of company technologies and resources. What the position requires: Education: Completed or ongoing higher education in technology-related fields such as Computer Science, Systems Analysis and Development, or IT Management. Skills: Knowledge in solving technical problems, ability to work under direct supervision and in teams, and good communication skills. Experience: Previous experience in technical support is a common requirement. Differentiators: Knowledge for solving simpler problems. Availability to participate in projects and tasks from the infrastructure team Minimum Education Level: Higher Education * Food Voucher: BRL 100.00 per month * Meal: BRL 30.00/day worked * Transportation Voucher or Fuel: BRL 200.00 per month * Health Plan: Sulamerica Exato Coop * Dental Plan: Porto Seguro (optional) * Group Life Insurance * Birthday Day Off