Process Analyst

Description

Job Summary: Junior Process Analyst responsible for mapping, modeling, and documenting IT processes to standardize operations and enhance controls. Key Highlights: 1. Focus on process mapping, modeling, and documentation. 2. Opportunity to improve controls and organize internal knowledge. 3. Support for process and indicator improvement. **End Client:** Multinational \- IT services provider. Hiring one Junior Process Analyst \- IT, focused on process mapping, modeling, and documentation, aiming at standardization, control improvement, and internal knowledge organization. **Scope of Activities:** A) Information Gathering Conduct interviews with business and IT departments Identify existing operational workflows Collect current documents, standards, and procedures Record information in a structured manner B) Process Mapping (AS\-IS) Develop flowcharts and process diagrams Model processes using BPMN notation (basic/intermediate level) **Identify:** Decision points Interfaces between departments Involved systems Inputs and outputs of each step C) Formal Documentation **Prepare standardized documents containing:** Process objective Scope Responsible parties Detailed step-by-step description Systems used Existing controls Maintain an organized document repository Update documentation per manager's instructions D) Process Improvement Support Identify obvious bottlenecks Record improvement opportunities Support standardization initiatives Assist in defining future workflows (TO\-BE), under supervision E) Indicator Support Gather basic operational data Assist in developing simple KPIs Organize tracking spreadsheets Expected Deliverables **The professional must deliver:** Flowcharts and/or BPMN diagrams Descriptive process document (company's standard template) Spreadsheet inventory of mapped processes Organized files in the designated repository Monthly activity report Minimum Technical Competencies Basic knowledge of BPM/BPMN **Experience with modeling tools (e.g.:** Bizagi, Visio, or similar) Intermediate Excel proficiency Strong technical writing skills Document organization capability Clear communication with operational departments **Desirable:** Familiarity with ITIL Prior experience in process or quality areas **Engagement Model:** PJ Workload (40 hours/week) Al. Europa \- Santana de Parnaíba **Estimated Contract Duration:** 30 days, extendable **Minimum Education Requirement:** Bachelor's degree