Technical Support

Description

Job Summary: A professional who acts as a bridge between users and development, ensuring swift problem identification and continuous system improvement. Key Highlights: 1. Efficient user support and development assistance 2. Identification of system issues and incorrect usage 3. Incident registration, tracking, and system testing The professional will act as a bridge between users and development, ensuring swift problem identification and continuous system improvement. Provide efficient user support, guide solutions, and assist the development team. **Responsibilities:** Respond to user requests (internal and external); Determine whether an issue stems from a system error or incorrect usage; Register and track incidents; Perform system testing; Support the development team with clear information; Assist users with operational questions; Read logs and interpret basic errors. **Minimum Education Requirement:** Bachelor's Degree