Support Analyst TR

R$2,488-3,011/month

Indeed

Company

Job typeFull-time

Workplace typeOnsite

Experience levelNo experience limit

Education levelBachelor's Degree

Description

\-Provide first-level technical support to internal teams \-Engage second-level and other support teams to resolve incidents; \-Monitor incidents until resolution to ensure they are handled within SLAs; \-Document incidents; \-Keep customers informed about incident status and progress; \-Monitor the status and progress of resolution for all open incidents; \-Escalate to coordination and other levels when incidents reach predefined SLAs; \-Develop procedures and documents for the knowledge base. \-Assist in contracting and monitoring maintenance services for IT equipment \-Monitor contracted and third-party performed services. \-Organize, archive, and update IT documentation. \-Availability for occasional overtime \-Interest in using AI to perform the role Compensation: R$2\.488,64 \- R$3\.011,26 per month Benefits: * Medical assistance * Dental assistance * Food basket * Free parking * Profit-sharing * Life insurance * Meal allowance Education: * Currently enrolled in or having interrupted undergraduate studies (Mandatory) Work location: On-site

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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