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Job Summary: Work as a NOC Analyst to monitor operations, manage incidents, and ensure service continuity in a payments environment. Key Highlights: 1. Opportunity at Latin America's largest payment processing company 2. Focus on monitoring and resolving critical issues 3. Professional growth and talent development Are you a technology enthusiast seeking an opportunity to apply your monitoring and problem-solving skills? We are looking for a NOC Analyst to join our team and make a difference in technical support for our clients — the largest payment processor in Latin America! **Responsibilities and Duties** **OCC Operations and Monitoring** * Monitor and coordinate critical Data Center operations in real time, ensuring service continuity and adherence to established SLAs. * Serve as the entry point for critical incidents, centralizing incident logging, impact assessment, and immediate escalation to technical teams and vendors. * Track operational incidents, ensuring rapid, structured, and internally aligned responses. **Incident and Crisis Management** * Handle critical incidents collaboratively with internal specialist teams and vendors. * Escalate incidents to vendor and client managers and directors when necessary to enable rapid resolution. * Ensure consolidation of information, communication of operational status to involved departments, and complete logging of incidents to guarantee traceability and compliance. **Backup and Continuity** * Execute and monitor daily, weekly, monthly, and annual backup routines. * Organize and maintain CSU’s backup infrastructure, including primary backup, secondary backup, voice, and data backups. * Support validation and control of backup and recovery policies. **Communication and Relationship Management** * Issue notifications to managers via communication channels regarding relevant incidents, whenever required. * Maintain clear and continuous communication with internal departments, vendors, and clients during incidents and crises. **Documentation and Reporting** * Create, update, and maintain documentation related to team-executed processes. * Develop supporting materials and operational procedures. * Complete operational reports for data consolidation and analysis. **Requirements and Qualifications** **Requirements and Qualifications:** * Bachelor’s degree completed or in progress in technology-related fields or equivalent; * Experience with Zabbix and Grafana, APM; * Basic troubleshooting (Ping, Tracert, Nslookup...); * Proficiency in Microsoft Office suite; * Basic knowledge of Linux and Windows; * Availability to work afternoon shifts (06:00–15:00) in Barueri (AW), including rotating weekend and holiday schedules. **Preferred Qualifications** * Prior experience in Datacenter/NOC/OCC, Field Services (Field Support), or Helpdesk. **EXPLORE OUR OPPORTUNITIES** **What CSU Digital Does** We are a team of over 4,000 people building innovative, technology-driven solutions for payments, customer experience, loyalty, and customer engagement. Since 1992, we have integrated and connected financial institutions, retailers, service companies, and consumers across Brazil. As pioneers, we continuously launch products and solutions that transform and simplify the daily lives of thousands of people. **Solutions Portfolio** **** **Building a Career Here** Pioneering spirit and innovation drive us to seek creative and differentiated solutions. We value meritocracy and recognize talent, providing professional development and growth opportunities for our employees. Ethics is a fundamental principle for us, enabling strong and lasting relationships with all stakeholders. We believe commitment focused on sustainable results, along with customer and employee satisfaction, is the key to success. **Our Greatest Pride** Watching our employees grow and develop alongside CSU fills us with pride. Each success story, evolution, and overcoming challenge demonstrates how our professionals’ dedication and partnership with the company can transform lives, businesses, and society.
