IT Support Technician

Description

Job Summary: We are seeking a professional to perform triage and repair of microcomputer and smartphone equipment in a collaborative and innovative laboratory environment. Key Highlights: 1. Work in a laboratory for microcomputer and smartphone equipment 2. Collaborative, flexible, and innovative work environment 3. Opportunity to enhance technical and behavioral skills At Vivo Vita, we have a passion: transforming the lives of our employees so their work experience is unique! We aim to transform talent into results, creativity into practice, and expectations into reality — all within a collaborative, flexible, integrated, and people-focused work environment! We are committed to providing our employees with cutting-edge technology and training to enhance their technical and behavioral skills. Join us to digitize your DNA! **Responsibilities and Duties** * Perform triage and repair of microcomputer and smartphone equipment in the laboratory * Equipment cleaning and testing * Replacement of components and parts * Update drivers/BIOS on equipment as approved by manufacturers * Logging and updating service requests for the laboratory in ServiceNow **Requirements and Qualifications** * Education: Completed bachelor's degree or ongoing technologist program in Information Technology, Engineering, Administration, or related fields. * Experience in laboratory repair * Technical knowledge of microcomputers and microelectronics * Technical knowledge of smartphones * Familiarity with ITSM tools **Additional Information** * **Benefits for a Vitalent:** * Meal allowance (Pluxee Benefits); * Medical and dental assistance (extendable to dependents); * Life insurance; * Private pension plan; * An exclusive Vivo offer with special discounts on landline, broadband, TV, and apps; * A dynamic, collaborative, and innovative environment: to keep pace with the market and continue innovating, our rhythm is fast and our learning curve is steep. We are **Vivo Vita**, an integrator of services and solutions from the **Telefônica Group**. We operate in an aggregating and consistent manner, integrating solutions for the technology market. Our portfolio includes Connectivity, Mobility, Collaboration, Video, Automation, Data Center, and Virtualization solutions, as well as advanced services, Consulting, and Managed Services to ensure availability across the most complex technological environments; Join Vivo Vita!