IT Support Assistant

Description

Job Summary: A professional to handle IT support tickets, performing equipment and software assembly, repairs, configurations, as well as managing user requests. Key Highlights: 1. Comprehensive technical support for network and computer users 2. Equipment and software maintenance, repair, and configuration 3. IT demand management and escalation - Respond to user support tickets related to networks and computers, including equipment assembly, repairs, and configurations, as well as hardware usage, available software, and network access points. Key Deliverables: Receive user system requests via email, perform initial analysis of the issue, resolve within one’s scope of responsibility or escalate to management for appropriate action. * Perform equipment maintenance and upkeep. * Register network access and usage. * Install software upgrades, adaptations, and modifications to improve equipment performance. * Receive user system requests. * Perform equipment assembly, repairs, and configurations. Employment Type: Full-time, CLT (Consolidation of Labor Laws) Benefits: * Medical insurance * Dental insurance * Education allowance * Meal voucher * Transportation voucher Work Location: On-site