Junior Customer Service Analyst

Description

Job Summary: Monitor the order lifecycle, schedule deliveries, manage customer complaints, and support return registration. Key Highlights: 1. Opportunities for excellence in process and customer relationship 2. Mandatory experience in Logistics or Customer Service 3. PCD: YES **Job Description:** ---------------------- Monitor the order lifecycle; Schedule product deliveries indicating shipment date; Monitor and respond promptly to customer feedback regarding delivery receipt confirmation; Support follow-up and registration of returns resulting from scheduling irregularities; Fill out spreadsheets and prepare daily activity reports to communicate performance indicators to your leadership and sales management team; Provide various updates to your leadership and sales team regarding the status of scheduling-related activities; Identify opportunities that may drive excellence in process and customer relationship. **Essential Requirements:** ------------------------------ Mandatory experience in Logistics, Sales Administration, Customer Service, or Customer Experience. **Desirable Requirements:** -------------------------- CRM system knowledge is desirable. Customer service certification is desirable. Protheus system knowledge is desirable. Intermediate proficiency in Microsoft Office suite (Excel, Word, Outlook) is required. **Employment Type:** -------------------------- CLT **PCD:** -------- YES **Benefits:** --------------- Transportation Allowance Monthly Product Kit (Absence Benefit) Product Kit (Monthly Birthday Celebrants) Life Insurance Medical Assistance Meal Voucher Food Allowance Profit Sharing Program (PLR) Dental Assistance Gympass/Wellhub **Work Location:** ---------------------- Barueri **Working Hours:** ------------------------ Monday to Thursday: 08:00–18:00; Friday: 08:00–17:00.