Job Summary: The Senior Customer Experience Analyst will orchestrate projects and initiatives to enhance the customer journey, leveraging AI and analytics to anticipate trends and propose solutions. Key Highlights: 1. Orchestrate projects and drive improvements in the customer journey 2. Work in an analytical, performance-oriented environment leveraging AI tools 3. Collaborate with multidisciplinary teams to integrate business, technology, and CX **About Bradesco** Bradesco is one of Brazil’s largest financial groups, with a history marked by pioneering spirit and innovation. Through our broad and diversified portfolio of financial products, banking services, and insurance offerings, we contribute to individuals’ aspirations and to the sustainable growth of businesses and society. Join our financial ecosystem and impact the experience of millions of people! At Bradesco, we value diversity in all its forms. Therefore, our job openings are open to all individuals, regardless of gender, race, sexual orientation, disability, age, or any other characteristic. Learn more at https://banco.bradesco/html/classic/sobre/index.shtm **Responsibilities and Duties** What is our Bradesco Prime Department team? We are responsible for strategic management and have the mission of promoting the Individual Customer Vision across the organization, acting as their “advocates” in decision-making processes, ensuring that our offerings are competitive solutions tailored to each customer’s profile and aligned with their individual needs at every life stage. We work to ensure that our products and services, commercial approach, service model, customer communication, and engagement actions with the Network are all aligned with our positioning and budgetary requirements—and developed with a customer-centric vision and focus. Work Model: Hybrid \- 3 days onsite Unit: Osasco \- SP **Your Day-to-Day** As a Senior Customer Experience Analyst, you will orchestrate projects and initiatives across various bank departments, proposing improvements to the customer journey. You will operate in an analytical, performance-oriented environment, using tools such as AI\- ChatGPT, Copilot, and others. Our focus is on anticipating market trends by leveraging internal and external analyses to identify strategic opportunities and guide solution development. You will support the Prime Department in innovation initiatives, aligning area needs with corporate direction. You will collaborate with multidisciplinary teams to structure initiatives integrating business, technology, and customer experience. Your key responsibilities will include: * Proposing initiatives to improve the Bradesco Prime segment’s customer journey and enhance customer experience; * Anticipating market trends; * Identifying strategic opportunities and guiding the development of business-value-generating solutions; * Introducing innovation into business areas; * Processes and projects related to the Prime Department; * Initiatives deepening customer understanding within the Prime App. **Requirements and Qualifications** What do you need to have or know? * Knowledge of Prime segment services and products; * Familiarity with AI tools, ChatGPT, and Copilot; * Advanced proficiency in Office tools—especially Excel and PowerPoint—as well as logical reasoning, programming logic, dashboard creation, and presentation skills; It’s a plus if you have: * AMBIMA certification; * Advanced knowledge of banking products and services; * Intermediate/advanced English proficiency. **What We Offer** At Bradesco, we value health and well-being, offering an extensive portfolio of benefits to all our employees: * Profit Sharing (PLR) or Bonus: Based on position eligibility\* * Health Insurance * Dental Insurance * Life Insurance * Food Allowance * Meal Voucher * 13th Food Basket * Total Pass * Commuter Benefit (optional enrollment) * Discounts on products and services offered by partner companies * Private Pension Plan (optional enrollment, with financial contribution from Bradesco Organization) * Bradesco Well-Being Program: health, well-being, and quality-of-life initiative * Unibrad: Bradesco Corporate University * Fee Waivers: special conditions across multiple products and services * Childcare or Babysitting Assistance * Extended Paternity Leave: 20 days * Maternity Leave: 180 days, including pregnancy support through postpartum