Description
Job Summary:
An IT professional with experience in service and system monitoring, operation in critical environments, automation, application support, and incident management.
Key Highlights:
1. Operation in critical environments with a focus on incident resolution
2. Creation and maintenance of automation scripts (Shell Script and Python)
3. Incident management with clear communication regarding affected services
Description:
Required Qualifications
* Availability to work onsite in Osasco/SP;
* Bachelor's degree in Information Technology;
* Solid experience in service and system monitoring;
* Practical experience with Grafana and Zabbix tools.
* Operation in critical environments, focusing on definitive incident resolution;
* Perform monitoring via Grafana, Graylog, and Zabbix dashboards;
* Document technical processes and propose continuous improvements;
* Create and maintain automation scripts in Shell Script and Python;
* Implement and support Java applications on JBoss, WebSphere Application Server, Apache/HTTP Server, and MobileFirst;
* Execute deployments, analyze logs, perform troubleshooting, and monitor performance in production and testing environments;
* Work on API Management and infrastructure for critical applications;
* Identify and analyze deviations from normal application behavior, highlighting exceptional situations (e.g., increased execution time, abnormal errors), and issue technical reports;
* Handle and analyze incidents in production environments, focusing on stability and performance;
* Manage incidents, including crisis room coordination, screen sharing, explanation of identified failures, executive escalation, and clear communication of affected services.
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