Job Summary: Provide first-level support via chat, WhatsApp, and telephone, logging incidents and assisting customers with operational and basic technical issues. Key Highlights: 1. Customer support via chat, WhatsApp, and telephone with empathy and agility 2. Assistance to customers on operational and basic technical issues 3. Students in IT or related fields with agile and proactive profiles Job Responsibilities: * Provide first-level support via chat, WhatsApp, and telephone with empathy, agility, and clarity; * Log incidents and service requests in an organized and detailed manner; * Escalate complex requests to second-level support; * Assist customers with operational and basic technical issues; * Contribute to continuous improvement of customer support processes. Requirements: * Students enrolled in IT, Computer Science, Information Systems, or related fields (undergraduate or technical programs); * Strong verbal and written communication skills, customer focus, and sense of responsibility; * Agile, proactive, and organized profile; * Availability to intern during the AFTERNOON shift. Preferred Qualifications: * Prior coursework in SQL and Database Management; * Completion of technical courses in: * Computer Maintenance * Computer Networks * Microsoft Operating Systems or similar.