Junior Workplace Support Analyst - Sorocaba

Description

Job Summary: A professional for Level 1/Field internal technical support, providing agile and high-standard assistance to end users, with global interaction via email. Key Highlights: 1. Level 1/Field internal support and end-user technology assistance. 2. Legacy application support, equipment support, and interaction with global support. 3. Agile and high-standard assistance service, ensuring complete resolution. Multinational company in the Technology sector is hiring: Workplace Support Analyst. Your responsibilities will include: Level 1 / Field internal support; Questions regarding Windows 11, Office 365, mobile telephony, formatting, configuration, and end-user support for notebooks, desktops, printers, and other IT assets; Support for client legacy applications (prior training provided); Activation of backup or contingency equipment; Occasional remote support to other units; Interaction via English email with Global Support; ability to read and reply to emails using a translator; Escalation to Level 3 Support (Simpress and other vendors); Providing agile and high-standard assistance, guiding the user during operations, ensuring complete incident resolution and proper logging of information in the ticket management system. Requirements: - Preferred: Completed or ongoing undergraduate degree. - Technical expertise in software/hardware maintenance and configuration, networks, and programming. - Mandatory: Networking knowledge, familiarity with applications and mobile devices. - Knowledge of ticket management tools. Preferred: English proficiency. Fixed remuneration: R$ 2.144,47 Medical assistance Dental assistance Life insurance Meal allowance Career development plan Profit-sharing bonus (PLR) up to 4 salaries Minimum Education: Technical Course * Life insurance * Meal allowance * Dental assistance * Medical assistance