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You will work to continuously improve the functionality and level of service that we provide our customers, resulting in exceeded productivity goals and delivery against our customer promises \n\n \n\nAs the Operations Manager you will: \n\n* Lead and supervise a team of Area Managers and hourly associates in outbound and/or inbound operations for the night shift.\n* Responsible for the overall safety, quality, performance and customer experience of the shift.\n* Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.\n* Accountability for meeting and exceeding operational goals.\n* Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.\n* Mentor, train and develop teammates for career progression and learning.\n* Ability to develop and share best practices across the shifts and network.\n* Proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline\\-driven environment.\n\n \n\nKey job responsibilities \n\n* Manage and drive staffing plans, schedules, quality initiatives, performance levels, process change initiatives, and other Process Improvement/ Six Sigma initiatives to enable Operations and to attain the Business Plan.\n* Manage a team of approximately many employees within a very fast\\-paced/ time\\-critical and demanding environment. This will include the setup and implementation of career development plans for all your Direct Reports, i.e. the Area Managers.\n* Manage a shift directly and a major process directly or indirectly – becoming a subject matter expert in your area.\n* Set / clarify requirements and expectations for Area Managers and Team Leaders.\n* Work closely with other support teams (HR, Financial Manager, Facilities Manager, Safety \\& Security Manager, IT Manager) to build and secure support and resources for projects and initiatives.\n* Carry out supervisory responsibilities in accordance with the organizations policies and procedures.\n* Implement change and/or develop new processes as required.\n* Participate from time to time in cross\\-functional Process and Business Improvement projects.\n* Candidates must be flexible to work weekends and/or overnight shifts regularly.\n**BASIC QUALIFICATIONS**\n------------------------\n\n* Bachelor's degree or equivalent\n* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays\n* Advanced English Skills\n* Employee and performance management experience\n\n**PREFERRED QUALIFICATIONS**\n----------------------------\n\n* Performance metrics, process improvement or lean techniques experience\n\n \n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. 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As one of the world’s most recognized brands, we distribute millions of products annually to customers worldwide.\n\n\nYou will focus on four core areas: safety, quality, customer experience, and your department’s productivity.\n\n\nKey job responsibilities\n\n* Analyze workload forecasts and determine daily productivity requirements to meet the facility’s overall goals\n* Collaborate with other Area Managers to balance workforce allocation, ensuring balanced and efficient operations while achieving all targets\n* Support all safety programs and regulatory compliance initiatives to ensure a safe working environment for all associates\n* Proactively identify and lead process improvement initiatives and Lean tools\n\n\nA day in the life\n\n* 3x2 shift schedule (3 days on, 3 days off; 2 days on, 2 days off)\n* 12-hour shifts (06:00–18:00 or 18:00–05:00)\n* Availability to work weekends\n**BASIC QUALIFICATIONS**\n------------------------\n\n* Bachelor's degree or equivalent\n* Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays\n* Experience in employee and performance management\n* Experience using data and metrics to measure impact and determine improvements\n\n**PREFERRED QUALIFICATIONS**\n----------------------------\n\n* English knowledge\n\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. 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