B2C Customer Service Technician

Description

Job Summary: A professional responsible for the installation, repair, and maintenance of FTTH/FTTA telecommunications networks, delivering courteous and efficient customer service. Key Highlights: 1. Experience in installation and repair of telecommunications networks. 2. Perform corrective and preventive maintenance on network services. 3. Provide technical and courteous support to residential customers. Description: Professional Profile We Are Seeking: * Completed high school education. * Availability to work on a 6x1 schedule (including Saturdays, Sundays, and holidays as per the roster); * Valid and up-to-date driver's license (Category B); * NR 10 and NR 35 certifications are desirable; * Technical experience and familiarity with procedures for installation and repair of telecommunications networks; To join our team, the candidate will face the following challenges: * Perform installation and repair services for FTTH and FTTA network technologies for residential customers; * Conduct corrective and preventive maintenance on installed services, resolving issues and ensuring service continuity; * Repair/correct service failures, such as slow speed, Wi\-Fi issues, no connectivity, intermittent connection, etc.; * Remove cables and equipment from canceled customer accounts to free up capacity for new customers; * Assess access feasibility for the commercial team; * Relocate equipment within the same residence (room-to-room relocation); * Relocate equipment to a new address upon customer request; * Perform upgrades—replacing or adding equipment when the customer changes their service plan; * Install internal and external cabling and connections; * Test cables and optical fibers; * Configure telecommunications systems and, if necessary, escalate to technical support; * Diagnose and resolve network issues; * Deliver courteous and efficient customer service, clarifying doubts and guiding customers on proper use of services; * Document and maintain records of network configurations. * Carry out other duties related to the position, following manager instructions. 2512120202501618402