Customer Experience Assistant

Description

Job Summary: The professional will conduct proactive customer service and analyze customer experience metrics, developing initiatives to increase loyalty and satisfaction, simplify processes, and monitor customer experience issues, working collaboratively to ensure a user-friendly platform. Key Highlights: 1. Focus on customer loyalty and satisfaction 2. Development of initiatives to improve customer experience 3. Teamwork with a focus on process optimization Working Hours: 09:00 to 18:48, Monday to Friday Salary: To be negotiated **COMPANY OFFERS:** * Meal Allowance: BRL 24.20 (per day), with a 20% deduction from the credited amount; * Transportation Allowance; * Optional Health Plan, with 50% of the monthly premium covered by the employee (after probation period); * Optional Dental Plan, with 50% of the monthly premium covered by the employee (after probation period); * Pharmacy Discount; * Afternoon Coffee; * On-site Parking. * Training programs provided by the company. **JOB DESCRIPTION** * Proactively serve clients in the portfolio through daily calls to departments: Owner, Manager, Operations, Sales, and Finance. * Analyze customer experience metrics; * Develop initiatives to increase customer loyalty and satisfaction; * Understand how customer interactions function; * Monitor incoming service requests using tools; * Track CX data and indicators; * Develop initiatives for relationship building, customer delight, and retention; * Simplify processes within the customer journey; * Monitor and resolve customer experience issues that could negatively impact customers' perception of the company; * Collaborate with the development team to ensure the platform is user-friendly, responsive, and easy to navigate; **Requirements:** Completed High School education; availability to work overtime; prior experience in customer service. **SKILLS** Communication, Teamwork, Problem Solving, Proactivity, Flexibility, Results Orientation, Responsibility, Empathy (ability to understand the needs of teams involved in the production process). Employment Type: Permanent CLT Compensation: BRL 2,300.00 – BRL 2,800.00 per month Benefits: * Medical Assistance * Dental Assistance * Food Allowance * Meal Allowance * Transportation Allowance