Customer Service Representative

Description

Job Summary: Professional to handle customer service center (SAC) and customer support operations for marketplaces and the company-owned website, focusing on organization, incident management, and loss recovery. Key Highlights: 1. Customer Service Center (SAC) and Customer Support Operations 2. Focus on marketplaces and company-owned website 3. Organization and incident management Position: Customer Support and SAC We are hiring a professional to work in the Customer Service Center (SAC) and customer support operations, with emphasis on marketplaces and the company-owned website, ensuring organization, incident management, and loss recovery. Responsibilities: Customer support across Mercado Livre, Shopee, Amazon, Magalu, and the company-owned website; Handling returns, complaints, and inquiries; Monitoring incidents to reduce losses and recover losses; Creating and tracking support tickets on platforms; Quoting, verifying, and shipping missing or replacement parts; Detailed tracking of customer interactions and records; Administrative support when required. Requirements: Minimum 1 year of experience in Customer Service Center (SAC) and customer support; Knowledge of return processes, complaints handling, and reverse logistics; Highly organized, meticulous, and detail-oriented profile; Strong written communication skills; Patience, attentiveness, and professional demeanor in customer interactions; Ability to manage multiple customer interactions and deadlines; Work Schedule: Monday to Friday Working Hours: 7:30 AM to 5:30 PM Lunch Break: 1 hour and 15 minutes Employment Type: Full-time CLT Employment Type: Full-time CLT Compensation: R$2.115,00 per month Benefits: * Meal Allowance * Transportation Allowance Work Location: On-site