**RESPONSIBILITIES AND DUTIES** Provide inbound and outbound telephone customer service for health plan members; Address inquiries, complaints, or dissatisfaction; Provide guidance on products, services, billing, and enrollment management (e.g., enrollment, cancellation, and reactivation); Deliver quality, productivity, and customer satisfaction survey indicators and results; Perform other related tasks as directed by supervisors. **WORK SCHEDULE** Morning / Afternoon shift Schedule: 5 days on / 2 days off (Mon–Fri) Minimum Education: High School Diploma * Medical Assistance * Meal Voucher * Life Insurance * Childcare Assistance * Dental Assistance * Totalpass * Transportation Voucher