Job Summary: Assist in handling user service requests by logging incidents and resolving simple issues, contribute to the knowledge base, and escalate complex cases. Key Highlights: 1. Support in resolving problems and handling user service requests 2. Contribute to maintaining and updating the knowledge base 3. Assist in logging incidents and requests in the system **RESPONSIBILITIES:** Assist in handling user service requests by logging incidents, requests, and inquiries in the service management system; Help resolve simple issues at the first level of support, based on the service catalog and guidance from the IT team; Support execution and maintenance of established support processes and scripts, keeping them up to date; Contribute to maintaining the knowledge base by documenting solutions and lessons learned to improve service delivery; Escalate more complex requests to the specialized team (second level of support) when necessary. **REQUIREMENTS:** Currently enrolled in: Computer Engineering, Computer Science, Systems Analysis and Development, or related fields (graduation expected starting December 2026\) Proficiency in Microsoft Office Suite, especially Excel **WORK SCHEDULE:** Monday to Friday, from 08:00 to 14:00 **BENEFITS:** Transportation Allowance \+ Meal Voucher (R$759.38/month) \+ Life Insurance Register your resume at buscarvagas.com.br and stay updated on the best opportunities.
João Silva
Indeed · HR
João Silva
Indeed · HR
