Commercial Support Analyst

Description

Auratec is the leading reference in Brazil for metal structures for shows and events. Since 2007, our differentiated customer service has been our hallmark — and now we want you on the front line of our Commercial Team! **WHAT YOU WILL DO** * Handle customer calls, WhatsApp messages, and e\-mails. * Receive quotation requests, record information, and forward them to the responsible sales representatives. * Track the status of proposals, orders, manufacturing, shipping, and delivery. * Keep customers informed about progress, pending items, and next steps. * Support sales representatives, account managers, and the commercial leadership team with daily operational requests. * Assist with payment issues, shipping, delays, warranty, documentation, and other customer service details. * Record information in the CRM and internal systems. * Provide support to external sales representatives regarding scheduling, internal inquiries, system information, and operational requests.] **WHAT WE ARE LOOKING FOR** * Experience in customer service, commercial support, commercial backoffice, or sales administration. * Strong verbal and written communication skills. * Organizational ability to handle multiple tasks simultaneously. * Agility in gathering information, following up on responses, and resolving pending items. * Sense of urgency, attention to detail, and commitment to deadlines. * Ability to work collaboratively and interact effectively across different departments. * Completed high school education. **ADDITIONAL ASSETS** * Experience in B2B companies, manufacturing, logistics, events, or technical products. * Familiarity with CRM, ERP, WhatsApp Business, telephone, and e\-mail systems. * Basic/intermediate Excel proficiency. * Undergraduate studies in progress or completed. Compensation: R$1\.770,00 \- R$3\.000,00 per month Benefits: * Medical assistance * Dental assistance * Life insurance * Meal allowance * Transportation allowance Workplace: On-site