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Administration Office Support in Altamira
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Administration Office Support
Altamira
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Location:Altamira
Category:Administration Office Support
Customer Service Assistant - Altamira/PA October - 202564276927370113120
Indeed
Customer Service Assistant - Altamira/PA October - 2025
Ensure that the user service process is carried out within the deadlines established by ANS, with an excellence standard that guarantees their satisfaction. Provide in-person service to beneficiaries and register all requests, providing information on reimbursement and exchange; Promote registration updates; Verify contractual information, temporary partial coverage, waiting periods, rules or exceptions, and others by consulting information systems; Receive service requests (from affiliated clinics, laboratories, outpatient clinics, hospitals, etc.), analyze information (documentary and database) and take action to include data in the system; Seek specialized opinion from Medical Audit and issue procedure release forms; Provide Medical Audit with collected contractual information for analysis of requests to be approved or denied; Act autonomously to resolve low-complexity situations based on pre-established procedures; Receive feedback from audit and finalize in the system according to audit decisions; Serve the own and accredited network to provide guidance and information on specific healthcare services, issues with entries, and authorization processes; Serve Unimeds for clarifications and questions from the technical committee/audit, issues with entries, cancellations, changes in procedures; Request authorization from the originating Unimed for elective surgery release to the exchange beneficiary; Dispatch processes and schedule medical assessments with the local Medical Auditor; Operationally guide less experienced professionals or those in operational roles and contribute to aligning team demands with leadership; Serve the own and accredited network to provide guidance and information on specific healthcare services, issues with entries, and authorization processes; Serve Unimeds for clarifications and questions from the technical committee/audit, issues with entries, cancellations, changes in procedures; Resolve pending issues with Unimeds regarding exchange beneficiaries who have left procedure forms awaiting authorization and have not yet received a response; Attend beneficiaries and assemble the reimbursement-related process; Correct procedures authorized and/or requested incorrectly; Attend beneficiaries and calculate costs for unauthorized procedures eligible for Operational Cost; Train and monitor new employees in the department, conduct training when any work routine is changed or replaced, and follow up post-training performance; Assist in the development/update of SOPs (Standard Operating Procedures) and training manuals.
R. Primeiro de Janeiro, 286 - Catedral, Altamira - PA, 68371-075, Brazil
Negotiable Salary
BALCONISTA64153235685889121
Indeed
BALCONISTA
**Description** Responsible for customer service at the parts counter or via phone, seeking to sell parts and accessories, understanding customer needs, providing information, checking stock, and informing prices and payment terms. **Responsibilities and duties** Provide customer service. Negotiate prices, delivery times, payment terms, and sale discounts. Advise on part specifications, adding other parts or products. Contact potential and existing customers. Register orders in the system. Acquire new customers via email and phone. Perform other tasks related to the position at the supervisor's discretion. Process product returns and warranty procedures. Know and offer to customers products included in current campaigns. Contact unvisited customers, top 30 customers, non-converted customers, and customers with available credit limit. Stay updated on catalogs and new products. Participate in update training sessions. Contribute to the development of counter assistants. Replace counter staff at other stores when requested. Keep the workplace organized and clean according to the Quality Project. **Requirements and qualifications** Completed High School Minimum 6 months of experience
R. Primeiro de Janeiro, 286 - Catedral, Altamira - PA, 68371-075, Brazil
Negotiable Salary
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