Support Analyst I

Description

Job Summary: We are seeking a Support Analyst I to provide technical support and assistance in a corporate environment, ensuring the proper functioning of IT resources. Key Highlights: 1. Technical support and assistance in a corporate environment 2. Technical incident diagnosis and resolution 3. User support for IT tools and resources Position: Support Analyst I We are seeking a **Support Analyst I** to provide technical support and assistance in a corporate environment, ensuring the proper functioning of IT resources and supporting users in resolving incidents. Work Location São José do Rio Preto \- SP, 15081\-450 * Working Hours **Monday to Friday, from 7:00 AM to 4:00 PM** (may be adjusted according to client needs) **Monthly workload:** 200 hours Requirements **Education:** High school diploma with a **completed technical course in IT**, or **Bachelor's degree in IT** (completed or in progress) **Experience:** Minimum of **1 year of experience in IT support** **Technical Skills:** Advanced computer literacy **Windows 7, 8, 10, or 11** (installation and configuration) **Technical English** ️ Key Responsibilities Installation, configuration, and reconfiguration of **IT equipment** **Technical incident diagnosis and resolution** Support for **Windows operating system installation and configuration** User support for the use of **IT tools and resources** Collaboration with **vendors and technical teams**, when necessary Behavioral Profile We seek professionals with: Strong **analytical and problem-solving skills** **Organization and accountability** Effective **communication skills** for user interaction **Proactivity** and willingness for continuous learning Compensation and Benefits Salary: R$ 2\.400,00 Meal Allowance: R$ 30,00 per day Transportation Allowance Health Insurance Life Insurance SESC Membership AEMFLO Membership GoGood (well-being benefit) Employment Type: Permanent Minimum Education Level: Bachelor's Degree