Job Summary: We are looking for a professional to monitor network, system, and service environments; record and escalate incidents; and prepare basic reports—making a real difference at Alloha Fibra. Key Highlights: 1. A connected, united team passionate about technology and transformation 2. Committed to always doing the right thing, with honesty and integrity 3. A collaborative and responsible culture focused on people and business sustainability We are Alloha Fibra, Brazil’s largest independent fiber-optic group. A connected and united team passionate about technology and transformation, delivering high-speed internet across every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—people who dream big and want to make a difference! **Responsibilities and Duties** * Continuously monitor network, system, and service environments using NOC tools. * Record and categorize received incidents, requests, and alerts. * Execute first-response procedures (e.g., equipment resets, connectivity checks, basic validations). * Escalate incidents to Level 2/Level 3 based on severity and complexity. * Track tickets to resolution, maintaining clear communication with users and involved teams. * Prepare basic reports on service outages and status. * Meet SLAs for incident response and registration. **Requirements and Qualifications** * Technical or undergraduate degree in progress in Computer Networks, Telecommunications, Computer Science, or related fields. * Basic knowledge of networking protocols and operating systems (Windows/Linux). * Ability to follow standard operating procedures (SOPs). * Strong verbal and written communication skills. **Additional Benefits** * Health insurance * Dental insurance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD-dependent assistance * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airfare purchases, hotel reservations, and car rentals. * Movida: 10% discount applied to daily rental rate Samsung Partnership Portal * With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion in Brazil**, Alloha Fibra is today the country’s largest independent fiber-optic group. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything we do—always focused on delivering the best products, services, and customer support. **We value diversity**, represented by our employees and customers across all their regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with a fiber-optic network exceeding 140,000 kilometers and 1.6 million subscribers. Here, you’ll find one single team working **interconnected**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/