Description: * Completed technical education in Building Construction; * Experience in residential technical support; * Availability for technical visits in the São Paulo metropolitan region and Campinas; * Proficiency in Excel. * Provide customer service via the SUAT system and FASTBUILT app through on-site inspections, with the objective of identifying pathologies and explaining to the customer the type of service to be performed in their unit; * Manage service requests with GAPE (Post-Delivery Advisory Management) providers via dashboard and spreadsheets, aiming to ensure quality and execution within the defined SLA; * Monitor task status via the SUAT/FASTBUILT systems to guarantee timely responses to customers; * Support GAPE analyst/manager (Post-Delivery Advisory Management) in conducting construction handover inspections, verifying quality and compliance with all pre-established requirements, with the objective of maintaining final product quality; * Support GAPE analyst/manager (Post-Delivery Advisory Management) in addressing demands arising from judicial proceedings through routine visits, aiming to ensure quality, timeline, and cost previously agreed upon. 2512210202551758526