IT Technical Support Manager

Description

Job Summary: We are seeking a professional to guide and supervise the technical team, manage IT support services, and control quality to ensure adherence to contractually agreed deadlines. Key Highlights: 1. Innovative environment with a diverse and collaborative team. 2. Continuous development and training opportunities. 3. Work on strategic projects with real impact. **About Us** At Qualificar TI, we specialize in Data Governance, Project Management, Digital Transformation, and Outsourcing. For over 24 years, we have delivered strategic solutions and best IT practices to generate real value for our clients and society. If you enjoy learning, sharing knowledge, and building solutions that make a difference, this position is for you. **Responsibilities:** Guide and supervise the entire technical team in delivering contracted services; Guide support staff during critical work situations and interact with users when required; Perform real-time supervision of professionals; Implement and maintain staff work schedules; Monitor and evaluate results of activities under your management, reporting any irregularities affecting service delivery to TRT13; Participate, when requested, in meetings related to activities under your management, providing requested information and proposing suggestions to improve overall contracted service quality; Control service quality to ensure adherence to contractually agreed deadlines; Propose changes to technical routines and procedures to enhance and improve processes; Classify incidents as problems according to the process flow mapped by TRT13; Other related duties. **Mandatory Requirements:** Completed undergraduate degree in IT, or alternatively, a completed undergraduate degree in any other field combined with an IT specialization course or professional technical training in IT; 2 (two) years of experience in IT technical support and/or help desk activities; 1 (one) year of experience in administration and/or management of IT technical support services; ITIL certification course with a minimum duration of 40 hours; **Desirable Requirements:** Basic knowledge of English; Minimum one year of experience leading managerial meetings, preparing agendas and minutes, and drafting managerial reports for technical support services; Ability to organize and lead teams; ability to express ideas clearly and concisely, both in writing and verbally; Adaptability to established rules and regulations; Commitment to the mission and service guidelines; **Mandatory Certifications:** ; Not applicable. ; **Why Work at Qualificar TI?** **Innovative Environment:** Here, you work with a diverse and collaborative team that values your expertise and encourages your growth. **Continuous Development:** We offer training, certifications, and capacity-building programs to support your constant evolution. **Real Impact:** We work on strategic projects that transform companies and deliver tangible results. **Inclusive Culture:** We value diversity as part of our culture and believe innovation arises from differences. **Challenge Accepted?** If you identify with our culture and want to join a team that transforms technology into results, come on in! **Apply now and become a Qualifier!** www.qualificarti.com.br LinkedIn Qualificar TI **\#BetterItTogether** ;