Be part of a company that prioritizes relationships and values a light, respectful environment. We work for an inclusive environment with close connections among all team members. Constantly improving quality of life is an ongoing pursuit here. Everything we do is focused on the collective. We place people at the center and heart of our business. Our actions and solutions are strategically centered on people, as it is through them that we build a better world. **Business Assistant** You will work in the agency's administrative and business areas, providing support in serving individual and agribusiness members, providing information about Sicredi's products and services. You will also conduct visits, assist in operational routines, and contribute to agile, efficient service focused on closing deals and achieving established goals. **Responsibilities and duties** **Service:** Serve members and the community within the agency premises. Help identify business opportunities, receive service requests, and when issues are low-complexity, resolve them or direct members to the channel that provides the best service experience. Support guidance so members make better use of available products and technologies. **Prospecting:** Identify opportunities for new business, prospect new members, and refer them to Business Managers. Conduct initial member service. Welcome and attend to members and the community, directing them to the channel—physical or digital—that provides the best service experience. **Collections:** Support credit operation collections in cases of default and within negotiation deadlines, according to business area guidelines, aiming to recover lent capital. **Relationship Channels:** Promote member interaction with self-service channels to increase efficiency and guide members toward digital solutions. Assist members with their "digital inclusion." Act as an agent of change for members, offering guidance to best utilize available digital services. **Integration of New Members:** Support, when necessary, the integration process of new members by clarifying basic questions and introducing relationship channels. Likewise, explain about Sicredi, aiming to engage members with cooperative values. **Community Agent:** Occasionally support cooperative events, collaborating with organization and promotion of cooperative values. **Financial Transactions:** Assist in processing services such as receipts, payments, various inquiries, opening, closing, and cash control at the teller terminal. Work in fraud and money laundering prevention. **Database Maintenance:** Assist Business Managers in registering and updating member data, ensuring compliance with internal regulations. **Standardization:** Assist in correctly applying systemic and local regulations and guidelines. \#LI\-SP2 **Requirements and qualifications** **Education level** * Completed or ongoing higher education in administration, accounting, economics, marketing, or related fields; **Professional Experience** * CPA 10 certification; * CPA 20 certification will be an advantage. **Desired skills and knowledge** * Knowledge of financial products and services * Credit cooperatives * Member focus * Communication * Service orientation * Dynamism and responsibility * Proactivity and sense of personal accountability \#LI\-SP2 **Additional information** **Our benefits:** Meal allowance; Unimed Health Plan for employee, spouse, and children; Birthday day off; Education assistance; Profit Sharing Program; Private pension; Physical Activity Support \| GYMPASS; Nutrition; Childcare allowance; Life insurance Pharmacy discount; Sempre Bem Benefit (Psychological, Legal, and Financial Support and Guidance). **Nice to meet you, we are Sicredi.** Our journey began over 120 years ago as Brazil's first cooperative financial institution. Today, we continue growing and transforming every day, alongside **over 50,000 team members**. They are the reason we are again ranked first as the **Best Company to Work For**, according to Great Place To Work Brazil (GPTW). Together with **over 9 million members** across all Brazilian states, we believe in the power of cooperation to **build a more prosperous society and generate positive impact in people's lives.** A purpose that unites and inspires us, promoting local and sustainable development, education, and financial inclusion. We continue seeking talents who want to help build a better world—and we want you with us. **\#ComeBeSicredi!**