Junior Support Analyst

Description

Job Summary: Technical support professional for internal software, responsible for resolving issues, managing users, and maintaining documentation. Key Highlights: 1. Technical support for users and internal systems 2. Preparation of reports and monitoring of software updates 3. Creation and management of user access YOUR RESPONSIBILITIES: * Provide technical support to users regarding the application and usage of various software used internally by the company; respond to inquiries, questions, and technical issues as needed. * Prepare reports to meet client department requirements, with support from analysts responsible for the applications when necessary. * Monitor version updates of partner companies' software and implementation of new features, supporting application analysts in post-implementation support to minimize business impact. * Record all support activities in the ticketing system, maintaining an up-to-date history of information and ensuring compliance with established quality standards and deadlines. * Notify the coordinator of recurring tickets and propose actions to address or prevent recurrence. * Create users and passwords, reset passwords, and deactivate users upon request and with approval from client department managers, in accordance with established policies and guidelines. * Develop, update, and maintain required technical documentation for operations. REQUIREMENTS: * Currently pursuing a bachelor's degree in Information Technology or related fields. * Prior experience with system validation, preparation of test cases simulating various scenarios the system may encounter, execution of designed tests, and final generation of summary reports on executed tests. * Basic knowledge of SQL and SSMS. Is this opportunity a perfect match for you? Apply now and grow with us! Minimum Education Level: Bachelor's Degree * Meal allowance * Transportation allowance * Life insurance * Medical assistance * Dental assistance * Exclusive benefits network * Gift card