Description: * Bachelor's degree in IT * Knowledge of Azure DevOps and system integrations * Commitment, strong communication skills, proactivity, and organization. Who we are looking for: Responsible for analyzing, drafting, and monitoring requirement documents that meet the needs of client departments, serving as the foundation for implementing improvements and projects Responsibilities: * Perform technical analysis of proposed solutions and validate developed solutions * Ensure fulfillment of Unimed do Brasil’s business needs, guaranteeing quality and adherence to deadlines * Describe customer-identified needs and solutions using prototypes and artifacts from the systems development methodology for solution implementation — functional specification * Guarantee application quality and adoption of proposed work methodologies by the team * Ensure implementation of established work methodologies * Identify customer needs based on records classified by the Service Desk or changes in current legislation (ANS and/or Unimed System standards), proposing alternatives to resolve integration software issues * Monitor system version deployments when necessary * Define processing environment and interface preparation jointly with the IT Infrastructure area to ensure required resources for development and product/service feasibility * Identify and manage risks, issues, and opportunities related to processes and projects, aiming to develop alternative solutions to adjust projects per customer request, defining and formalizing system validation and testing procedures while ensuring adherence to agreed-upon timelines with customers * Define and formalize system validation and testing procedures * Analyze and document processes, procedures, and workflows with clients, as well as plan and prioritize departmental activities * Record, prioritize, and monitor problem resolution with suppliers/development teams, align project development plans, and track system version deployments when necessary * Prepare documentation and manuals related to the implemented solution according to established standards * Continuously update technological knowledge to assess available technologies and research emerging technologies * Analyze and gather requirements, define data modeling and data models to be processed and transformed into tools for data extraction (Business Intelligence) * Evaluate tool functionality and usability * Define functional requirements for prototyping the tool * Conduct functionality and applicability testing of the developed tool * Operate critical processes and projects under responsibility, meeting schedules and targets * Conduct research on topics within the domain to identify market best practices and propose improvement initiatives * Draft and review departmental communications and materials, managing distribution processes * Draft departmental communications and materials * Train/capacitate the Service Desk team and internal customers on tool usage 251209020314852665