Job Summary: The professional will be responsible for collection activities, customer service, database updating, and administrative financial support. Key Highlights: 1. Direct involvement in collections and negotiations with delinquent customers 2. Responsibility for updating customer data and providing financial support 3. Participation in meetings and training sessions for professional development · Conduct preventive collections; · Collect from delinquent customers via WhatsApp and phone, and confirm agreements and scheduled payment arrangements; · Update customer registration information; · Verify that all payments (proof of receipt) are correct, checking applied interest rates and reported data, and forward them for financial clearance; · Sort and issue customer collection slips for external collection; · Support external collection activities; · Provide customers with copies of invoices (NF) and invoice stubs upon request; · Issue duplicate bank slips (boleto); · Report customer debt to SERASA credit bureau; · Attend meetings and training sessions as requested by the company and department management; · Perform other duties inherent to this role. Job Type: Full-time, Permanent CLT Salary: R$1.518,00 – R$2.000,00 per month Benefits: * Meal allowance * Transportation allowance