Junior Data Analyst

Description

Job Summary: The professional will be responsible for customer service and negotiation, opening and closing service orders, and monitoring related processes. Key Highlights: 1. Personalized customer service and focus on customer relationship. 2. Company with 57 years of history and market recognition. 3. Opportunity to work at a dealership recognized for quality. **Racine Tratores** is a dealership recognized for quality, trust, and personalized service. Since 1968, we have built our story with dedication, commitment, and professionalism. Above all, we value the human factor through the relationships we cultivate with our customers and employees—our greatest asset. More than market-leading products, we offer specialized technical assistance, delivering high-quality services and personalized customer service. These are our differentiators: an after-sales team committed to the satisfaction of our valued customers, combined with the dynamism and energy of our sales team. We are constantly evolving, always seeking new ways to innovate in customer service and strengthen relationships with our customers, partners, and employees. **Responsibilities and Duties** * Provide customer service via telephone and in person; * Receive service request alerts; * Discard unnecessary alerts; * Analyze the package of services contracted by the customer; * Contact customers to negotiate sales of connected services; * Open service orders; * Forward service requests to the control room technician; * Monitor the progress of initiated services; * Close service orders; * Send services for internal survey execution; * Invoice services; * Schedule technicians’ and assistants’ service appointments for customer support; * Provide customer service and perform other related and inherent professional activities as directed or requested by the immediate supervisor; **Requirements and Qualifications** * Bachelor’s degree in Agronomy and/or Agricultural Engineering, or currently enrolled in such programs (preferred). * Proficiency in Microsoft Office suite. **Additional Information** * Health and dental insurance; * On-site cafeteria; * Life insurance; * Study subsidy; * PPR (Profit Sharing Program). ### **Racine Companies: 57 Years of History** Since 1968, we have built our story with dedication, commitment, and professionalism. Above all, we value the human factor through the relationships we cultivate with our customers and employees—our greatest asset. More than market-leading products, we offer specialized technical assistance, delivering high-quality services and personalized customer service. These are our differentiators: an after-sales team committed to the satisfaction of our valued customers, combined with the dynamism and energy of our sales team. #### **Where We Are** * Alfenas (MG) * Araraquara (SP)⠀⠀ * Jaú (SP) * Manhuaçu (MG) * Muriaé (MG) * Passos (MG) * Piumhi (MG) * Pouso Alegre (MG) * São João Del Rei (MG)