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Engineering Network in Alexandria
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Engineering Network
Alexandria
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Location:Alexandria
Category:Engineering Network
JUNIOR INSTALLER65051491244290120
Indeed
JUNIOR INSTALLER
TCM is a multisectoral group, divided between the telecommunications and development niches, comprising an Internet service provider, TV channel, FM radio stations, audiovisual production company, saltworks, and other companies. The TCM Group aims to connect lives and drive development, powered by core principles such as respect, excellence, transparency, and sustainability. Everyone at the TCM Group dedicates themselves daily to the mission of delivering innovative solutions that impact people’s lives, guided solely by the vision of connecting the entire state of Rio Grande do Norte. This dynamic work environment—combined with the commitment of all teams—makes the TCM Group one of the largest corporate ecosystems in the state. If you have technical experience, are seeking a place for your professional growth, and enjoy challenges, this is your opportunity. Candidates must hold valid NR-10 and NR-35 certifications. **Come be the protagonist of your own journey! ✨** **Job Mission:** * Provide empathetic customer service to TCM clients, performing installations according to TCM standards, configuring equipment, and clarifying features of our TV and Internet products. **Your responsibilities will include:** * Assisting in preparing materials and equipment required for Internet installations, including cables, connectors, routers, and modems. * Helping assemble and organize network components, following instructions and guidance from the lead installer to ensure efficient and accurate installations. * Assisting with cable routing and equipment installation at designated locations, maintaining cleanliness and organization of the work area throughout the process. * Supporting the lead installer during network device configuration and testing, performing tasks such as cable connections, equipment mounting, and signal verification. * Learning and applying basic networking and Internet connectivity concepts, aiming to develop the technical skills necessary to perform autonomous installations in the future. * Following safety procedures and technical standards during installation activities, including proper use of personal protective equipment and adherence to electrical safety standards. * Providing courteous and helpful customer service during installations, answering simple questions and providing basic information about how Internet services operate. * Collaborating with the lead installer to resolve simple technical issues that may arise during the installation process, learning from experience and continuously improving your skills. **We expect you to have:** * Intermediate knowledge of computer networks; * Wireless networks; * FTTH networks; * Familiarity with company policies; * Certifications: NR-10 and NR-35 — **up-to-date;** * Driver’s license AB; * Proactivity; * Problem-solving skills; * Teamwork skills. **Our benefits:** * Market-competitive salary; * Performance-based bonus; * Health insurance; * Dental insurance; * Meal allowance; * TCM Plan. **Work schedule:** * 44 hours per week.
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
Field Services Operator64970501398786121
Indeed
Field Services Operator
We are looking for a **Field Services Operator** to carry out "Service Orders" (SO) in the field, including installation, repair, address change, and other services, in accordance with the operational procedures defined by the company. If you are an attentive professional who delights customers and has a sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments, when requested; * Use individual and collective personal protective equipment (PPE), when required; * Drive the company vehicle, when necessary; * Perform other duties related to the position, according to departmental needs and leadership guidance; * Maintain the vehicle in compliance with processes defined by the Fleet Management Department, ensuring its proper operation; * Carry out occupational safety procedures, such as Preliminary Risk Analysis (PRA) and use of PPE, in accordance with current legislation; * Execute field service orders, including installation, repair, address change, and other services, in accordance with the operational procedures defined by the company; Provide referrals for additional or new sales; * Safeguard and be accountable for the conservation, maintenance, proper use, and custody of resources provided by the company, as well as inspect the work environment after service completion, ensuring its organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with the city’s geography; * Driver’s license category "B" and defensive driving certification. **Preferred qualifications:** * 6 months of experience in the telecommunications sector; * Availability for travel; * Knowledge of access transmission technologies and media — twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that fosters personal and professional development; * Horizontal and vertical workplace structure—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet** (broadband) **market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices in small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior towns to state capitals**—actively contributing to Brazil’s digital transformation.
R. Cel. José Gomes de Sá, 60 - Centro, Sousa - PB, 58800-050, Brazil
Customer Service Operator64879589179777122
Indeed
Customer Service Operator
Description: Customer Service Center (CSC) * High school diploma; * Sales and customer service techniques, negotiation and customer prospect retention techniques, as well as knowledge of Google tools (Sheets, Docs); typing and grammar skills. SUPPORT * High school diploma; * Basic computer literacy and understanding of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and mathematics; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and basic mathematics. The following will be considered advantageous: CSC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexibility regarding working hours; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Demonstrate alignment with Brisanet Group’s organizational identity; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; CSC * Handle customer inquiries via the Customer Service Center (CSC), focusing on resolving requests: billing and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. SUPPORT * Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures) and escalating complex cases to appropriate levels; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. COLLECTION * Perform collection and debt negotiation activities, offering alternatives and clarifying financial questions; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. RETENTION * Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. REVENUE GENERATION * Conduct customer service procedures aimed at after-sales service and/or revenue generation and/or contract renewal and customer loyalty, and conduct surveys when necessary; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. 2512200202551929040
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
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