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Retail Commercial Manager - Patos/PB
Job Summary: The Retail Commercial Manager will serve as the strategic link between Tribanco and retail customers, conducting external visits, providing consultative relationship management, and managing portfolios with a focus on sustainable growth. Key Highlights: 1. Strategic engagement with consultative relationship management and portfolio management. 2. Drives sustainable growth for retail customers. 3. Autonomy and business acumen to deliver financial solutions. As a **Retail Commercial Manager** at **Tribanco**, you will be the strategic link between the bank and retail customers, conducting external visits, providing consultative relationship management, and managing portfolios. This is a position of trust requiring ethics, autonomy, and business vision to deliver financial solutions that foster our customers’ sustainable growth. Here, we value people who demonstrate **leadership, discipline, and passion for what they do**, who build relationships based on trust, and who act with strategic vision to transform the retail sector alongside us. **Responsibilities and Duties** **On a daily basis, you will be responsible for:** * Strategically mapping your area of operation, identifying opportunities, and planning routes for external visits. * Developing action plans aligned with goals, conducting negotiations independently and responsibly. * Providing in-person, consultative service by offering financial solutions tailored to each customer’s needs. * Prospecting new customers and opportunities, expanding the relationship base and strengthening integrated business within the **Martins Integrated System (SIM)**. * Managing the customer portfolio with a results-oriented approach, monitoring financial indicators, delinquency, and profitability. * Handling credit granting and renewal, assessing risks, and participating in credit committees. * Collaborating with other departments, aligning strategies and outcomes, reinforcing that at Tribanco, **together, each one counts more**. **Requirements and Qualifications**At Tribanco, we believe attitudes—not just experience—make the difference. For this role, we seek professionals who demonstrate: **Results Orientation**: Driving portfolio growth and achieving challenging targets. **Self-Discipline**: Consistency in performing autonomous fieldwork while maintaining focus and organization. **Commercial Sensitivity**: Understanding customer needs beyond financial products. **Leadership**: Taking ownership of outcomes and pursuing continuous improvement. **Interpersonal Skills**: Building trust and strong partnerships. **Emotional Intelligence & Resilience**: Handling high targets and competitive environments with balance. **Strategic Communication**: Conveying ideas clearly and effectively. **Basic Requirements**: * Bachelor’s degree in Business Administration, Accounting, Economics, or related fields; * Valid Brazilian driver’s license (Category B); * Active ANBIMA CPA-10 or higher certification; * Residence in Patos/PB, Souza/PB, or Campina Grande/PB; * Availability for external work and weekly travel. **You’ll stand out if you have**: * Commercial experience with corporate clients (PJ) and credit operations; * Experience in the retail segment; * Knowledge of banking products and financial analysis. **Additional Information** **What we offer you:** Medical assistance Dental assistance Private pension plan Profit-sharing program Training and development (Simplisfica TRI) Life insurance Meal and food allowance Childcare/school/babysitting allowance for employees with children up to age 6 Gym facility in Uberlândia Gympass Vidalink: Discounts on medication purchases Birthday day off Triclub in Uberlândia and São Paulo Well-being programs: Jeito Leve de Ser, Única Mente Employee referral program Company-provided equipment Corporate vehicle + fuel allowance **Here, together, each one counts more.** ----------------------------------- We believe transforming people’s lives and businesses is possible when we place the customer at the center, break down barriers, and act with courage, unity, and purpose. #### **Hello, we’re Tribanco!** A financial institution of the Martins Group, with over 30 years of history supporting those who drive Brazil forward: small and medium-sized entrepreneurs. Our mission is to boost businesses and strengthen relationships through comprehensive, tailor-made financial solutions for our customers. How do we do it? With **great, engaged, and transformative people**. **Our Values:** **Passion for what we do:** We are enthusiastic about our work, renewing energy and engagement every day. **Discipline:** We act with focus and commitment, overcoming challenges with dedication and consistency. **Humility:** We remain open to listening, learning, and growing together—with respect and simplicity. **Innovation:** We keep curiosity alive, constantly seeking new ways to act and think. **Integrity:** We act ethically, honestly, and respectfully in all relationships. **Fairness:** We value balanced decision-making, recognizing merit and respecting differences. **Loyalty:** We take pride in what we’ve built here, committed to and respectful of our history. **Together, each one counts more:** We believe in the power of teamwork. We respect individuality and combine competencies to achieve outstanding results. **The Tri Way of Being:** **Delight**: Place the customer at the center, understand their needs, and create memorable experiences. **Unite**: Work in partnership, breaking down silos and building collectively. **Transform**: Maintain an open mind, embrace innovation, and challenge the status quo. **Solve**: Face challenges with courage, dedication, and autonomy. **Inspire**: Mobilize teams with purpose, develop talent, and sustain excellence. **Our Way of Working:** We believe in a humanized, diverse, and inclusive workplace that stimulates creativity, values active listening, and fosters genuine employee engagement. Here, development happens in practice—with leadership, constant exchange, and room to innovate. **Come Be Tri.** Join a team that believes collaboration, respect, and innovation transform realities. At Tribanco, every story matters. Every person makes a difference. We believe transforming people’s lives and businesses is possible when we place the customer at the center, break down barriers, and act with courage, unity, and purpose. #### **Hello, we’re Tribanco!** A financial institution of the Martins Group, with over 30 years of history supporting those who drive Brazil forward: small and medium-sized entrepreneurs. Our mission is to boost businesses and strengthen relationships through comprehensive, tailor-made financial solutions for our customers. How do we do it? With **great, engaged, and transformative people**. **Our Values:** **Passion for what we do:** We are enthusiastic about our work, renewing energy and engagement every day. **Discipline:** We act with focus and commitment, overcoming challenges with dedication and consistency. **Humility:** We remain open to listening, learning, and growing together—with respect and simplicity. **Innovation:** We keep curiosity alive, constantly seeking new ways to act and think. **Integrity:** We act ethically, honestly, and respectfully in all relationships. **Fairness:** We value balanced decision-making, recognizing merit and respecting differences. **Loyalty:** We take pride in what we’ve built here, committed to and respectful of our history. **Together, each one counts more:** We believe in the power of teamwork. We respect individuality and combine competencies to achieve outstanding results. **The Tri Way of Being:** **Delight**: Place the customer at the center, understand their needs, and create memorable experiences. **Unite**: Work in partnership, breaking down silos and building collectively. **Transform**: Maintain an open mind, embrace innovation, and challenge the status quo. **Solve**: Face challenges with courage, dedication, and autonomy. **Inspire**: Mobilize teams with purpose, develop talent, and sustain excellence. **Our Way of Working:** We believe in a humanized, diverse, and inclusive workplace that stimulates creativity, values active listening, and fosters genuine employee engagement. Here, development happens in practice—with leadership, constant exchange, and room to innovate. **Come Be Tri.** Join a team that believes collaboration, respect, and innovation transform realities. At Tribanco, every story matters. Every person makes a difference.
R. Cel. João Leite, 486 - Centro, Pombal - PB, 58840-000, Brazil
Indeed
Customer Service Representative
Job Summary: Customer Service Representative to provide voice and chat support and assistance, ensuring excellence in relationship management and efficient resolution of requests across multiple areas. Key Highlights: 1. Work in support, customer service, billing, cancellation, and customer retention. 2. Focus on excellence in relationship management and enhancing the customer experience. 3. Opportunity to contribute to continuous improvement of customer service. We are seeking a **Customer Service Representative** responsible for providing support and assistance to customers via voice (telephone) and chat channels, ensuring excellence in relationship management, efficient resolution of requests, and delivery of the best possible experience. The role covers multiple areas including customer support, customer service, billing, cancellation, and retention, adhering to company standards and policies. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental metrics when required; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; **Customer Service** * Provide Customer Service (CS) support, focusing on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—applying empathy, active listening, and problem-solving; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **Support** * Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating complex cases to appropriate levels; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **Billing** * Carry out billing and debt negotiation activities, offering alternatives and clarifying financial questions; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **Retention** * Handle cancellation requests, identifying underlying reasons and applying retention strategies where applicable; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers; **Revenue Generation** * Perform customer service procedures aimed at post-sales, revenue generation, renewal, and customer base loyalty, conducting surveys when necessary; * Provide courteous, clear, and agile telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meet performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of customer service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **Requirements and Qualifications** **Customer Service** * High school diploma; * Sales and customer service techniques, negotiation and customer retention techniques, and knowledge of Google tools (Sheets, Docs); • Typing and grammar skills. **Support** * High school diploma; * Basic computer literacy and fundamental networking knowledge; * Oral and verbal communication skills. **Billing** * High school diploma; * Basic computer literacy and mathematics knowledge; * Billing techniques. **Retention/Revenue Generation** * High school diploma; * Basic computer literacy and basic mathematics knowledge. **Preferred Qualifications:** **Customer Service** * Six months’ experience in the field; * Familiarity with consumer protection legislation. **Support** * Knowledge of Google tools (Sheets, Docs); * Familiarity with consumer protection legislation and customer service techniques; * Cisco and MikroTik certifications. **Billing** * Flexible availability; * Experience in telemarketing operations; * Customer service techniques. **Retention/Revenue Generation** * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical work environment — you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Daycare allowance; * Allowance for dependents with disabilities; * Payroll-deductible loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices in small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity from rural communities to state capitals**, actively contributing to Brazil’s digital transformation.
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
Indeed
Active VD Consultant (O Boticário) – Pau dos Ferros/RN
We believe in people. We achieve together as a family. With the mission of transforming lives and creating unique experiences, Grupo Vilarouca is a multi-franchise, multi-business corporate group operating renowned franchises and brands (AREZZO, O Boticário, TôqueTô, OUI, VANS, Magrella, and CROCS) across the states of MA, PI, CE, RN, BA, and PB. We represent the consolidation of a group that grows with every cycle—supported by the shield symbolizing the family’s strength and propelled by a leadership mindset always present in the pursuit of the next leap forward. At Grupo Vilarouca, we understand that strength lies in diversity, and we seek individuals passionate about their work—regardless of gender, race, sexual orientation, religion, nationality, age, or disability. Do you want to join a team that works ethically, carefully, dynamically, and persistently—delivering high performance in everything we do? Then, \#JoinGV! **SUMMARY DESCRIPTION:** Proactive contact with Distributors, focused on sales. **ABOUT THIS POSITION:** * **Employment Type:** CLT * **Work Model:** On-site * **Working Hours:** 7:30 AM to 5:30 PM (Monday to Saturday) * **Salary:** R$ 1\.579,00 \+ commission * **Work Location:** R. Hipolito Cassiano, 500 \- Pau dos Ferros/RN **MINIMUM REQUIREMENTS:** * Completed High School; * Experience in commercial roles; experience in proactive customer prospecting is a plus. **KEY RESPONSIBILITIES:** * Strategically manage the distributor portfolio, maintaining close contact to understand their needs and ensure strong results for both parties. * Plan, develop, and execute commercial initiatives aimed at boosting the performance of distributor teams, aligned with organizational goals. * Monitor daily performance indicators to ensure achievement of revenue targets. * Develop initiatives to keep distributors active and motivated, implementing actions for distributor retention and loyalty. * Conduct in-person and virtual meetings for training and alignment on the sales cycle, strengthening skills and operational strategies. * Promote and publicize initiatives and campaigns available in the distributor’s space, increasing participation and engagement in commercial activities. **BENEFITS:** Starting from the 3rd month of employment: * Meal/Voucher Card (Mastercard brand) — R$203.00/month * Up to 30% discount on products at our stores; * Birthday Voucher (for purchases at our O Boticário stores);
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
R$1,579/month
Indeed
JUNIOR INSTALLER
TCM is a multisectoral group, divided between the telecommunications and development niches, comprising an Internet service provider, TV channel, FM radio stations, audiovisual production company, saltworks, and other companies. The TCM Group aims to connect lives and drive development, powered by core principles such as respect, excellence, transparency, and sustainability. Everyone at the TCM Group dedicates themselves daily to the mission of delivering innovative solutions that impact people’s lives, guided solely by the vision of connecting the entire state of Rio Grande do Norte. This dynamic work environment—combined with the commitment of all teams—makes the TCM Group one of the largest corporate ecosystems in the state. If you have technical experience, are seeking a place for your professional growth, and enjoy challenges, this is your opportunity. Candidates must hold valid NR-10 and NR-35 certifications. **Come be the protagonist of your own journey! ✨** **Job Mission:** * Provide empathetic customer service to TCM clients, performing installations according to TCM standards, configuring equipment, and clarifying features of our TV and Internet products. **Your responsibilities will include:** * Assisting in preparing materials and equipment required for Internet installations, including cables, connectors, routers, and modems. * Helping assemble and organize network components, following instructions and guidance from the lead installer to ensure efficient and accurate installations. * Assisting with cable routing and equipment installation at designated locations, maintaining cleanliness and organization of the work area throughout the process. * Supporting the lead installer during network device configuration and testing, performing tasks such as cable connections, equipment mounting, and signal verification. * Learning and applying basic networking and Internet connectivity concepts, aiming to develop the technical skills necessary to perform autonomous installations in the future. * Following safety procedures and technical standards during installation activities, including proper use of personal protective equipment and adherence to electrical safety standards. * Providing courteous and helpful customer service during installations, answering simple questions and providing basic information about how Internet services operate. * Collaborating with the lead installer to resolve simple technical issues that may arise during the installation process, learning from experience and continuously improving your skills. **We expect you to have:** * Intermediate knowledge of computer networks; * Wireless networks; * FTTH networks; * Familiarity with company policies; * Certifications: NR-10 and NR-35 — **up-to-date;** * Driver’s license AB; * Proactivity; * Problem-solving skills; * Teamwork skills. **Our benefits:** * Market-competitive salary; * Performance-based bonus; * Health insurance; * Dental insurance; * Meal allowance; * TCM Plan. **Work schedule:** * 44 hours per week.
Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil
Indeed
Junior Chemical Technician
**Company Description** Sika is a specialty chemicals company that holds a leading position in the development and production of bonding, sealing, damping, reinforcement, and protection systems and products for the construction and automotive industries. Sika has subsidiaries in 101 countries worldwide and operates in more than 300 factories. Sika employs over 27,000 people and generated sales of CHF 10.49 billion Swiss francs in fiscal year 2022. In late 2019, Sika received the Swiss Technology Award for an innovative adhesive technology. **Job Description** Work collaboratively with R&D Chemists on new product and process development projects, performance improvements, cost optimizations, and raw material evaluations. Conduct tests and critically analyze obtained results, always under the guidance of a Chemist or Technology Leader. Carry out collective laboratory maintenance activities, such as raw material replenishment and organization (6S), strictly adhering to all safety regulations. **Qualifications** Completed or ongoing Technical Degree in Building Construction or Bachelor’s Degree in Civil Engineering. Intermediate proficiency in Microsoft Office for report preparation. **Additional Information** **Our Benefits:** * Profit-Sharing Plan (PLR) * Meal Voucher * Transportation Voucher * Health and Dental Insurance * Life Insurance and Funeral Assistance * Private Pension Plan **Location**: Av. Rinaldo Pinho Alves, 2680 – Paulista – PE, 52490-000
C94R+24 Paulista, PB, Brazil
Indeed
Young Apprentice - INEC - Sousa - PB
Young Apprentice Program based on Law No. 10,097, aimed at promoting social inclusion through professional qualification. The contract is established in partnership with social institutions accredited by INEC and may last up to two years. During this period, the apprentice receives training both at the accredited training institution and at the workplace, combining theoretical and practical learning. Join this family—ESSENTIALLY MADE OF PEOPLE! **Responsibilities and Duties** Duties for this position: * Customer service; * File control and organization; * Supporting the work team in its duties. **Requirements and Qualifications** To join our team, applicants must be between 14 and 24 years old and currently enrolled in or have completed high school. **Additional Information** Base Salary: R$ 6.90/hour; Working Hours: Monday to Friday, 4 hours per day. Benefits of working with us: Gym membership agreements; Life insurance. Bring your talent to INEC! Our Contacts: Regional Office Paraíba Agroamigo Phone: +55 83 99994-7124 Email: karine.furtado@inec.org.br Apply now and participate in our selection process. #INECMADEOFPEOPLE Founded in 1993, the Northeastern Citizenship Institute (INEC) is a Civil Society Organization (CSO) whose primary focus is the sustainable development of communities in Brazil’s Northeast region. In 2003, INEC’s accreditation as a Civil Society Organization of Public Interest (OSCIP) enabled it to establish a partnership with the Banco do Nordeste to implement microfinance programs. Since then, INEC has accumulated 20 years of experience in microcredit, having managed the Crediamigo program from 2003 to 2022 and the Agroamigo program since 2005 to the present day. In 2021, the international NGO Water.Org joined forces with INEC and the Banco do Nordeste to facilitate access to water solutions through microcredit. In 2022, Agroamigo served 1,410,064 active clients across 2,074 municipalities in Brazil’s semi-arid region. Beyond microfinance, INEC implements socio-environmental initiatives serving children, youth, and adults through projects that significantly contribute to sustainable development—fostering income generation and social leadership—in alignment with the United Nations’ Sustainable Development Goals (SDGs). Currently, INEC employs over 2,000 staff members across all states of the Northeast and the northern regions of Minas Gerais and Espírito Santo. Join this team #MADEOFPEOPLE and bring your talent to INEC!
R. Cel. José Gomes de Sá, 60 - Centro, Sousa - PB, 58800-050, Brazil
R$6/hour
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