Job Summary: Professional responsible for data collection, installation and maintenance of FWA services, cancellation management, customer database updates, and customer support to clarify doubts and reactivate services. Key Highlights: 1. Effective service and necessary support to ensure continuity of FWA services 2. Delights customers and demonstrates a strong sense of ownership 3. Personal and professional development within a collaborative environment We are seeking an **FWA Operator** to collect geographic location information for service installation and maintenance, retrieve equipment in case of cancellations, and update customer records with data provided by customers—such as phone numbers and new addresses. Additionally, the operator clarifies billing-related inquiries and provides guidance on customer reactivation, ensuring effective service delivery and necessary support for uninterrupted FWA operations. If you are a detail-oriented professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the right place for you! Let’s sail toward the future! **\#VemSerBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Operate company vehicles when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Perform initial and reconfiguration of FWA equipment, ensuring proper operational status and alignment with the company’s technical standards, while providing basic technical support to resolve connectivity and performance issues; * Deliver invoices to customers when necessary; * Collect and enter geographic location information into the internal mapping system; * Clarify customer inquiries when necessary; * Visit the registered address to negotiate outstanding debts, aiming to retain customers and reactivate services; * Collect customer data—including phone numbers and new addresses—for database updates; * In case of service cancellation, retrieve Brisanet equipment, return equipment to inventory, and request customer signature on the Equipment Retrieval Form when required. **Requirements and Qualifications** * Completed high school education; * Basic knowledge of telecommunications, networking, or related fields; * Familiarity with the city’s geography; * Customer service experience. **Preferred qualifications:** * Defensive driving certification; * Proficiency in Google tools (Sheets, Docs). **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the objective of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.