Accreditation Assistant

Description

Job Summary: Cooper Card is seeking a consultative and organized Accreditation Assistant to handle administrative and operational tasks, contributing to the efficiency of customer and partner accreditation. Key Highlights: 1. Consultative, organized profile with excellent communication skills. 2. Focus on processes, controls, and indicator monitoring. 3. Customer and partner support via phone, email, WhatsApp, and chat. **Job Description:** ---------------------- Cooper Card is seeking an Accreditation Assistant with a consultative, organized profile and excellent communication skills to perform administrative and operational routines within the department. This position is ideal for professionals who enjoy working with processes, controls, and indicator tracking—directly contributing to the efficiency and quality of customer and partner accreditation. Responsibilities: Validate documents and registration information; Monitor proposal status until approval and implementation; Manage contractual formalization process; Analyze and monitor accreditation indicators; Support preparation of management reports; Provide customer and partner support via phone, e\-mail, WhatsApp, and chat; Resolve operational requests; Support the sales team with information on proposals and customers; Schedule and organize meetings with customers and leads. **Mandatory Requirements:** ------------------------------ Completed or ongoing undergraduate degree in Business Administration or related fields; Experience in customer service and registration activities; Knowledge of payment methods, acquiring services, and authorization/receipt workflows; Proficiency in Excel; Familiarity with customer service systems (CRM, WhatsApp Business, or similar); Consultative profile with focus on processes and delivery quality; Ability to work with goals and performance indicators. **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Salary:** ------------ $2,043\.39 **Benefits:** --------------- Meal or Food Allowance: R$28.00 per working day; Health Insurance: 50% co-payment; Dental Insurance: 70% co-payment; Transportation Voucher; TotalPass: Benefit for access to partner gyms; Dedicated dining and rest area in an innovative and comfortable environment; Casual Friday; Special events and commemorative dates. **Work Location:** ---------------------- COOPER CARD **Working Hours:** ------------------------ Monday to Friday, from 8 a.m. to 6 p.m.