Help Desk Support Analyst

Description

Job Summary: Grupo Hi is seeking a professional to serve as the first point of contact for customers and franchisees, resolving technical incidents and ensuring the smooth operation of laundry systems, with an emphasis on communication skills and rapid learning. Key Highlights: 1. Incident handling and ticket tracking via Help Desk system. 2. Remote support for automation systems, computers, and networks. 3. Software and peripheral installation and configuration. Grupo Hi, headquartered in Cabedelo (Greater João Pessoa), Paraíba, operates nationwide across Brazil in areas including franchising, technology, machinery and equipment, hygiene and cleaning products, commerce, and services. We maintain a diverse team of exceptional professionals, fostering a special workplace where everyone is treated equally—regardless of gender, race, age, origin, or sexual orientation—and is consistently challenged to develop their full potential through a results-driven and merit-based career growth process. We believe in promoting our values through our brands, people, and products—advocating inclusion, the "do-it-yourself" culture, and the "eco-friendly" ethos via green and shared economy initiatives, generating wealth while caring for nature—not only through our services but also through the active engagement of our employees, franchisees, and customers. Are you strong in communication, passionate about technology, and quick to learn? Then this role is perfect for you! Here, you’ll be the first point of contact for our customers and franchisees, helping resolve technical incidents and ensuring everything runs smoothly in laundries. Prior experience in development or technology is not required—we provide comprehensive technical training to support your growth. What we truly seek are individuals with attitude, determination, and ambition to grow. **Your daily responsibilities will include:** \- Handling and tracking tickets via the Help Desk system; \- Providing remote support for automation systems, computers, and networks; \- Installing and configuring software and peripherals; \- Guiding customers and franchisees clearly and empathetically. **What we’re looking for in you:** \- Strong communication skills (verbal and written); \- Organizational ability, agility, and patience when interacting with people; \- Proactivity, energy, and willingness to learn; \- Comfort with technology and drive to excel. **Preferred qualifications: remote support experience, knowledge of networking, hardware, automation, and CRM usage.** **What we offer:** \- Structured career path: real opportunities for advancement across multiple analyst levels; \- Competitive base salary \+ performance-based incentives; **Benefits:** Meal Voucher \+ Transportation Voucher/Mobility Allowance Laundry Credit Life Insurance \+ Telemedicine Gympass \+ Psychologist and Nutritionist Schedule: 6 days on / 2 days off; Working hours: 1:40 PM – 10:00 PM Employment Type: Full-time CLT Selection Questions: * What is your expected salary? * Are you available to start immediately? * Are you available to work onsite in Intermares (Cabedelo \- PB)? Education Requirements: * Currently pursuing or having interrupted undergraduate studies (preferred)