Job Summary: We are seeking an after-sales professional to ensure customer satisfaction and loyalty in Maringá, by monitoring maintenance services, managing service orders, and ensuring delivery quality. Key Highlights: 1. Customer service for maintenance and warranty 2. Service order management and workshop tracking 3. Guarantee of quality standards and customer communication We are looking for a candidate to fill the after-sales position at our Maringá store; we must ensure customer satisfaction and loyalty after the sale, by monitoring maintenance and warranty services, managing service orders, and ensuring delivery quality. **Responsibilities:** * Customer service for maintenance and warranty services * Needs assessment and creation of service orders (SO) * Monitoring service progress with the workshop * Communication with customers regarding timelines, costs, and service status * Control and organization of service orders and workshop schedule * Interface between customers and technical team, aligning timelines and priorities * Verification and validation of services prior to delivery * Ensuring quality standards and organizing motorcycle intake/exit workflow * Parts management: request, tracking, and verification * Post-service follow-up Employment type: Full-time CLT Compensation: R$2.000,00 - R$3.000,00 per month Benefits: * Meal allowance * Transportation allowance Work location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
