Regional Commercial Support Executive

Description

Job Summary: A professional responsible for customer service, sales, prospecting, and reactivation, negotiating commercial terms while ensuring customer satisfaction and profitability. Key Highlights: 1. Sales and customer prospecting activities 2. End-to-end management of the sales cycle and customer relationships 3. Optimization of customer satisfaction and profitability Responsible for customer service, sales, prospecting, and reactivation by negotiating product pricing, delivery timelines, payment terms, discounts, and freight; registering customers and conducting necessary checks to approve orders, thereby ensuring customer satisfaction and company profitability. **JOB RESPONSIBILITIES:** 1\. Receive quotations via WhatsApp and email, enter them into the system with all relevant customer, product, and commercial terms information, generate orders including freight and delivery timeline details, and forward them to the customer; 2\. Finalize the order in the system upon customer confirmation and forward it to production; 3\. Receive quotations from unregistered customers, send a spreadsheet containing requested product information, and await customer confirmation; 4\. Request customer data to conduct necessary checks and register the customer within the company; if discrepancies arise, escalate to the Commercial Manager; 5\. Enter orders placed by newly registered customers and forward them to production; 6\. Update registration information for customers who have not made purchases for over six months prior to placing new orders; 7\. Contact customers in case of order delays and provide updated delivery dates; 8\. Prospect new customers within the operational region via Internet research, contact them, introduce the company and its products, and send catalogs and other required information; 9\. Contact inactive customers to generate new business opportunities; 10\. Update CRM records for both new and existing customers; 11\. Send product samples to customers when necessary; 12\. Generate credit card payment links and provide bank account details for customers paying in full or via PIX; 13\. Proactively work toward achieving departmental and company goals and targets; 14\. Perform additional tasks within one’s capabilities and expertise as directed by the immediate supervisor; 15\. Maintain workplace hygiene and safety by complying with company safety regulations and using PPE; **REQUIREMENTS:** Bachelor’s degree in related fields Minimum 6 months of experience in the field; preferably over 2 years Compensation: R$2.300,00 – R$2.600,00 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Free parking * Life insurance * Meal allowance * Transportation allowance Possibility of relocation/moving to the job location: * Ibiporã, PR: Relocate to or move to the job location prior to starting work (Mandatory) Education: * Bachelor’s degree completed (Preferred) Experience: * Commercial area (Mandatory) Work Location: On-site