Job Summary: We are seeking a Help Desk Assistant passionate about technology and the telecommunications industry to ensure empathetic and effective customer support, resolve issues, and make a difference. Key Highlights: 1. Multichannel customer support (WhatsApp and telephone). 2. Identification of issues in WLAN and optical networks. 3. Scheduling of tasks for external teams. We are a technology company driven by continuous innovation and high service quality, with the vision of establishing ourselves as the leading REGIONAL provider in the North Corridor. Therefore, we drive digital transformation that enhances our customers’ autonomy, personalization, and real-time decision-making, placing them firmly in control of their digital lives—with security and reliability. **All this because we believe that by connecting people, we connect the world!** Are you passionate about technology? Do you wish to work in the telecommunications industry? This opportunity is for you! We are looking for a **Help Desk Assistant** to join our Customer Support team. Being a Help Desk Assistant at INETVIP means ensuring every customer feels heard and well-supported. We seek someone who enjoys problem-solving, demonstrates empathy in customer interactions, and is eager to grow with us. Here, every interaction is an opportunity to make a difference. **Your responsibilities will include:** * Multichannel customer support (WhatsApp and telephone). * Identification of issues in the legacy WLAN 802.16 network. * Identification of issues in the optical network. * Scheduling of tasks for external teams. **What we expect from you:** * Completed high school education; * Proficiency in computer science and operating systems (various OS); * Knowledge of networking and computers; * Strong communication and typing skills.