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Job Summary: Nord Hotels Group is seeking a Receptionist to welcome guests, manage reservations, assist with administrative tasks, and ensure front desk organization, thereby delivering an enjoyable guest experience. Key Highlights: 1. Friendly and efficient guest service 2. Reservation management and front desk organization 3. Team collaboration and adherence to internal procedures Hotel chain seeks a Receptionist in João Pessoa. Nord Hotels is a hotel chain offering comfortable accommodations and quality services. With multiple units located in strategic areas, the company aims to provide guests with an enjoyable experience. **Responsibilities:** Greet guests during check\-in and check\-out, ensuring efficiency and courtesy. Provide information regarding services, facilities, and local attractions to enhance the guest experience. Register reservations and updates in the hotel management system, ensuring accurate and organized data. Receive and forward telephone calls and messages, maintaining effective communication with guests and internal departments. Monitor visitor entry and exit to safeguard hotel security. Support administrative procedures, such as issuing invoices and daily reports. Receive guest feedback and requests, ensuring prompt and satisfactory resolutions. Maintain front desk and reception area organization and appearance, projecting a positive hotel image. Collaborate with housekeeping and maintenance teams to ensure integrated service delivery. Comply with hotel service standards, safety protocols, and internal procedures. Previous experience as a Hotel Receptionist, Front Desk Assistant, Secretary, or Customer Service Representative may indicate suitability for some responsibilities of this position. Bachelor’s degree in progress Required experience **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Discounts with Partner Companies * Employee Discounts * Meal Allowance * Transportation Allowance * Medical Plan * Dental Plan * Education Assistance **Additional Information:** * Employment Type: Permanent \- On\-site. * Schedule: Full\-time * Work Shift: Rotating 6×1 schedule.
